City Fleet Dispatcher

Bison Transport Inc; Winnipeg; On-site; CAD 38,000 - 60,000; Full time

Benefits offered by this job

Coaching and training

Work-life balance

Wellness program

CSR initiatives

Job summary

Bison Transport Inc. is hiring a City Dispatcher in Winnipeg to oversee day-to-day activities in the assigned region. You will dispatch information, manage driver communications via satellite/phone, and document issues for resolution. Strong organization, communication, and timeliness are essential.

This role runs Monday to Friday, 09:00–18:00, with a focus on safety, efficiency, and customer service within the North American transport network.

Qualifications

• Dispatch experience is a strong asset.
• Educational background in Supply Chain Management or related area.
• Customer service experience in a similar environment is required.
• Well organized with excellent communication and timeliness.

Responsibilities

• Dispatch information for drivers to meet customer requirements.
• Manage driver communications via satellite and telephone in assigned queues.
• Identify, communicate and document issues for action and record keeping.
• Resolve day-to-day driver and company issues promptly.

Skills

Dispatch experience

Supply chain background

Customer service

Organized

Education

Supply Chain Management education

Tools

Satellite systems

Telephone management tools

Job description

The City Dispatcher will execute the day to day activity of their assigned region. This includes monitoring of the fleet, accurately distributing, receiving and updating information. Identifying and participating in the resolution of issues relating to day to day driver activities is an essential responsibility of the City Dispatcher. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities

Specific Responsibilities include:

Dispatch: Transmitting and receiving of all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements. Satellite and Telephone Management: Handling of all driver related satellite messages or calls within assigned and overflow queues. Reporting: This involves the recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes. Problem Resolution: Working on behalf of both the Driver and the Company to resolve any day to day issues that may arise.

Our Ideal Candidate will possess:

Dispatch experience is considered to be a strong asset. Educational background in Supply Chain Management (or other relevant area such as Business). Dedicated experience providing customer service in a similar work environment. Well organized, an excellent communicator and have a keen sense of timeliness. Demonstrated attention to detail, communication, problem solving and planning abilities. Knowledge of the transportation industry and North American geography are considered assets. Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.

This position is subject to a Monday to Friday shift, 09:00 - 18:00.

This job is classified under NOC Code: 14404.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Background and suitability for a career in Transportation is wide ranging.

Some of our brightest people have joined us with no previous 'trucking' experience.

We always say we work in the 'people business'. So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills.

We are ready to welcome exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment.

We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena.

We seek top notch communicators who adopt a driver of change mindset of 'how can we be better, do better and get better results'.