Customer Implementation Specialist

Bison Transport Inc; Winnipeg; On-site; CAD 55,000 - 75,000; Full time

Job summary

Bison Transport Inc is seeking a Customer Implementation Specialist to manage onboarding from post-award to go-live, coordinating with Sales, Account Management, Operations and Pricing. You will develop onboarding plans, track milestones, and ensure customer requirements translate into efficient execution.

The role emphasizes cross-functional collaboration, data accuracy, and delivering a smooth implementation experience for awarded accounts.

Qualifications

• 2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or related role.
• Post-secondary education in Business, Supply Chain, Logistics, Project Management, or related field.
• Experience in transportation, logistics, or supply chain is an asset.
• Experience with TMS, CRM, pricing tools, or rating systems.

Responsibilities

• Lead onboarding and implementation of new and awarded business from post-award through go-live.
• Develop and manage onboarding plans, timelines, milestones, and deliverables.
• Serve as primary point of contact for onboarding-related communication with stakeholders.
• Document and validate customer requirements, SOPs, KPIs, and service expectations.
• Coordinate cross-functionally with Sales, Account Management, Operations, Capacity, Pricing, and other teams.

Skills

Customer onboarding

Implementation coordination

Project coordination

Cross-functional coordination

Attention to detail

Communication skills

Education

Business / Logistics / Supply Chain post-secondary education

Tools

TMS

CRM platforms

Pricing tools

Rating systems

MS Office

Job description

The Customer Implementation Specialist is responsible for managing the successful transition of new and awarded business from customer award through operational execution. As a member of the Pricing team, this role serves as the central point of coordination between Sales, Account Management, Operations, Capacity, and Pricing to deliver best-in-class onboarding experience. The ideal candidate is highly organized, process-driven, and detail-oriented, with the ability to manage multiple implementations, coordinate cross-functional stakeholders, and ensure customer requirements are accurately translated into operational execution.

Specific Responsibilities

• Lead the onboarding and implementation of new and awarded business from post-award through go-live.
• Develop and manage onboarding plans, timelines, milestones, and deliverables to ensure successful execution.
• Serve as the primary point of contact for onboarding-related communication with internal and external stakeholders.
• Document, communicate, and validate customer requirements, SOPs, KPIs, and service expectations.
• Coordinate cross-functionally with Sales, Account Management, Operations, Capacity, Pricing, and other teams to ensure readiness for launch.
• Facilitate internal kickoff meetings and align stakeholders on scope, timelines, responsibilities, and customer expectations.
• Oversee customer setup across systems and ensure accuracy of rates, lanes, accessorials, and other critical data.
• Maintain onboarding documentation and ensure visibility and accessibility across teams.
• Monitor onboarding progress, proactively identify risks, and resolve issues to support a smooth implementation.
• Own and maintain onboarding processes, workflows, SOPs, and best practices.
• Identify process improvement opportunities and support standardization and automation initiatives.
• Deliver a positive onboarding experience by providing regular updates and managing customer expectations throughout implementation.
• Conduct post-implementation reviews to assess performance, identify improvement opportunities, and ensure alignment between operational execution and customer requirements.
• Support special projects and other duties as assigned.

Our Ideal Candidate will possess:

• 2-4 years of experience in customer onboarding, implementation, project coordination, customer service, or a related role.
• Post-secondary education in Business, Supply Chain, Logistics, Project Management, or a related field.
• Experience within the transportation, logistics, or supply chain industry is considered an asset.
• Familiarity with customer onboarding, implementation, or operational transition processes.
• Experience working with transportation management systems (TMS), CRM platforms, pricing tools, rating systems, or similar business applications.
• Experience coordinating cross-functional teams and managing multiple priorities, timelines, and deliverables simultaneously.
• Exceptional attention to detail and ability to validate data accuracy, identify discrepancies, and ensure quality execution.
• Excellent communication skills with a customer-focused approach.
• Ability to document processes, SOPs, business requirements, and customer expectations clearly and accurately.
• Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Teams.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Background and suitability for a career in Transportation is wide ranging. Some of our brightest people have joined us with no previous “trucking” experience. We always say we work in the “people business”. So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills. We are ready to welcome exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment. We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena. We seek top notch communicators who adopt a driver of change mindset of “how can we be better, do better and get better results”.