Helpdesk Support Specialist - Part Time

Socket.dev; Oakville; On-site; CAD 28,000 - 33,000; Part time

Job summary

Socket.dev in Oakville, Ontario is seeking a Helpdesk Support Specialist to join our IT operations team. This part-time role (approx 16 hours/week) focuses on front-line triage, device prep and logistics, and basic Windows/iPad support to keep day-to-day operations running smoothly.

You will assist with onboarding/offboarding, Microsoft 365 account setup, asset tracking, and documenting common issues. Fluent English required; French is a plus; training provided.

Qualifications

• Experience in frontline help desk support
• Familiarity with Microsoft 365 suite and tools
• Ability to manage multiple tasks in a fast-paced environment

Responsibilities

• Respond to inbound help desk tickets, phone calls, and email requests
• Perform Level 1 troubleshooting for Windows laptops and iPads and Microsoft 365 tools
• Escalate complex issues to the Technical Support Lead
• Configure and prepare iPads and Windows laptops for deployment
• Assist with imaging, software installation, and device setup
• Ship, receive, track, and reconcile hardware inventory
• Maintain accurate IT asset records
• Assist with Microsoft 365 account setup and deactivation for onboarding and offboarding
• Prepare devices and coordinate shipment for new hires
• Process returned equipment and ensure access removal and asset reconciliation
• Document common issues and basic procedures
• Help maintain organized inventory and supply levels
• Support ticket updates and internal reporting

Skills

Written communication

Verbal communication

Time management

Customer service

Apple iPad support

Windows laptops

Microsoft 365 tools

Outlook

Teams

French (asset)

Tools

Zendesk

Intune

Job description

OPPORTUNITY: HELPDESK SUPPORT SPECIALIST - OAKVILLE - APPROX 16HRS/WEEK 20-24$/hour

Position Summary:

We are seeking a reliable and service-oriented Helpdesk Support Specialist to support our Technical Support Lead and broader IT operations.

This role focuses on front-line ticket triage, device preparation and logistics, Windows laptop and iPad support, and assisting with employee onboarding and offboarding processes. The successful candidate will play an important role in keeping day-to-day technical operations running smoothly in a fast-paced environment.

This is an excellent opportunity for someone building their IT career who enjoys hands-on technical support and operational coordination.

Who You Are:

• Organized, dependable, and detail-oriented
• Comfortable working in a structured support environment
• Calm and professional when handling support requests
• Able to manage multiple priorities efficiently
• Willing to assist with hands-on physical tasks (unboxing, labeling, packing devices)

What You Will Be Doing Every Day:

Front-Line Help Desk Support

• Respond to inbound help desk tickets, phone calls, and email requests
• Perform Level 1 troubleshooting for Windows laptops, iPads, and Microsoft 365 tools
• Escalate more complex issues to the Technical Support Lead

Device & Asset Management

• Configure and prepare iPads and Lenovo Windows laptops for deployment
• Assist with imaging, software installation, and device setup
• Ship, receive, track, and reconcile hardware inventory
• Maintain accurate IT asset records

Onboarding & Offboarding Support

• Assist with Microsoft 365 account setup and deactivation
• Prepare devices and coordinate shipment for new hires
• Process returned equipment from departing employees
• Ensure access removal and asset reconciliation are completed accurately

Administrative & Operational Support

• Document common issues and basic procedures
• Help maintain organized inventory and supply levels
• Support ticket updates and internal reporting as needed

What You Bring to the Table:

Required:

• Strong written and verbal communication skills (English required; French is an asset)
• Comfortable supporting Apple iPads and Windows laptops
• Familiarity with Microsoft 365 tools (Outlook, Teams, Word, Excel)
• Strong time management and customer service mindset

Nice to Have:

• Previous help desk or customer support experience
• Experience with ticketing systems (Zendesk or similar)
• Exposure to Microsoft 365 administration or Intune
• Interest in growing within IT support or systems administration

Why Join Encore?

• Work closely with an experienced Technical Support Lead
• Gain hands-on experience across device management and Microsoft 365 environments
• Be part of a collaborative and fast-paced organization
• Opportunity for growth as the IT function evolves