Help Desk Computer Technician (Level 2)

B4 Networks Inc.; Fonthill; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Paid lunch and breaks

Fully catered lunches 2 days a week

Focus on professional and personal成长

Comprehensive Benefits after 6 months

Extended health care

Vision care

Dental care

Employee Assistance programs

Disability insurance

Competitive wages

Job summary

B4 Networks Inc. is seeking an entry-level IT Support Technician to assist clients with hardware, software, and basic networking issues. The role is in-office and requires strong communication and teamwork skills to deliver fast, friendly help.

You will work through tickets from identification to resolution, document everything clearly, and coordinate with colleagues on projects and deployments. A diploma or certificate in IT is a plus, with growth opportunities in a collaborative MSP

Qualifications

• 1–2 years in an IT-related role
• Diploma or certificate in Computer Technology, Cybersecurity, or related program is an asset
• Passionate about technology with desire to grow
• Collaborative by nature and able to communicate with emotional intelligence

Responsibilities

• Assist clients with hardware, software, and basic networking issues remotely and on-site.
• Work through the support ticket process: identify, research, troubleshoot, and document.
• Communicate with clients and internal staff to schedule service tickets.
• Review and prioritize support requests for timely resolution.
• Provide accurate documentation of all work as it is completed.

Skills

Interpersonal skills

Team collaboration

Multitasking

IT support basics

Windows Server admin

Microsoft 365 admin

Windows 10/11

Networking fundamentals

Education

IT diploma

Cybersecurity cert

Tools

PowerShell

Sophos

Unifi

Virtualization

Job description

**NOTE: There appears to be a slight integration issue between our program and Indeed. This position is in-office only. We are not currently hiring remote technicians**

Company Overview

Do you LOVE Technology and helping people? Do you want to make a difference, be a major part of success and surround yourself with other creative, high-energy professionals that “get” it?
We are an established Managed Service Provider (MSP) in the IT space serving clients at a fixed monthly rate. Our clients are all small to mid-size businesses such as accountants, greenhouses, engineering firms, doctors, as well as larger companies including manufacturing plants.

Some Perks of Working here

• Paid lunch and breaks (1 hr/day)
• Fully catered lunches 2 days a week
• Focus on your professional and personal growth
• Comprehensive Benefits package after 6 months
• Extended health care
• Vision care
• Dental care
• Employee Assistance programs
• Disability insurance
• Competitive wages

Description of Position

This is a technical support role suitable for candidates with 1-2 years in an IT related role. Applicants may bring experience from personal projects or previous IT roles. A diploma or certificate in Computer Technology, Cybersecurity, or a related program is an asset but not required. We’re looking for someone who is passionate about technology, eager to grow, collaborative by nature, and able to communicate with emotional intelligence.

There are a few parts to this role that are highly important:

• Delivering fast, friendly, and easy support to our clients. You’ll help resolve everyday issues efficiently and with a positive attitude.
• Being a strong team player. Our environment is highly collaborative, and we support each other to ensure clients receive the best experience possible.
• Communicating clearly and paying attention to detail. Many tasks, especially projects and deployments will require careful coordination and accuracy to ensure everything is completed properly.

Job Purpose

• Assist clients with hardware, software, and basic networking issues remotely and on-site when needed.
• Work through the support ticket process, including identifying, researching, troubleshooting, and resolving issues, while documenting work clearly.
• Communicate with clients and internal staff to schedule service tickets effectively.
• Review and prioritize support requests to ensure timely resolution.
• Provide accurate documentation of all work as it is completed.

Additional Responsibilities

• Contribute to identifying client needs and relaying information to B4 Networks sales staff.
• Support larger projects or professional services initiatives alongside senior team members.
• Assist in coordinating, delegating, and prioritizing calls when appropriate.

Required Skills

• Strong interpersonal and communication skills, including active listening and customer care.
• Ability to work effectively in a collaborative team environment.
• Ability to multitask and adapt quickly in a fast-paced setting.
• Basic understanding of IT support tools and general technology concepts. Including:
  • Basic management of Windows Server environments (2012-2025)
  • Basic Administration of Microsoft 365
  • Windows 10 and 11 Management
  • Networking fundamentals such as LANs, Ethernet vs Wi-Fi, and the theory of what is required for a network to operate
• Accurate typing and data-entry skills for documenting service requests.
• Self-motivated with a willingness to learn and grow.

Preferred / Asset Skills (Not Required):

Experience with any of the following is considered an asset but not mandatory:

• Networking skills with routing, switches, VLANs (Sophos and Unifi experience is a bonus)
• Virtualization technologies
• Cybersecurity awareness fundamentals
• Familiarity or fluency in Powershell or other programming languages
• Previously worked at another MSP

**A reliable vehicle, valid driver's license, and insurance are required** Please do not call in to the office for status update on your application - we will inform all applicants as to the status as the process goes. Thank you in advance for your understanding!
Want to know about us? Check out employee (current and past) testimonials here as well as get access to our social media feeds that can give you some insight into what an awesome place B4 Networks is to work - https://www.b4networks.ca/careers/