Client Support Specialist - Work From Home

American Income Life Insurance Company; Regina; Remote; CAD 110,000 - 150,000; Full time

Job summary

Randstad Canada is seeking a senior cybersecurity professional to lead incident response, threat analysis, and security operations across cloud and on‑prem environments.

You will produce security posture metrics, maintain compliance documentation, and update security artifacts while collaborating with IT leadership and stakeholders to drive improvements.

Qualifications

• University degree in Computer Science, Computer Engineering, Information Security or related field, or equivalent experience.
• At least 5 years hands-on IT security or cybersecurity operations experience.
• Experience with cloud and enterprise security technologies – Azure, Defender, Sentinel, and vulnerability management.
• Strong analytical, problem‑solving, and communication skills.

Responsibilities

• Incident Reports and Analysis: Detailed security incident investigation reports and post‑incident lessons‑learned documentation.
• Vulnerability Assessment Reports: Regular vulnerability scan results and remediation tracking.
• Security Posture Metrics: Periodic security posture and compliance reports including Azure Secure Score dashboards.
• Compliance Documentation.
• Updated Security Artifacts: Up-to-date security policy documents, SOPs, diagrams, and system security plans.

Skills

Cybersecurity monitoring

Incident response

Threat analysis

PowerShell

Kusto Query (KQL)

Azure security

SIEM (Microsoft Sentinel)

Vulnerability management

Defender suite

Education

University degree in Computer Science or related field

Tools

Microsoft Defender suite

Microsoft Azure

Microsoft Sentinel (SIEM)

Tenable One

Job description

Advantages

• Opportunity to lead and shape the modernization of platforms.
• Collaborative environment working closely with stakeholders from various business areas and Information Management & Technology team.
• Chance to develop and implement cutting‑edge solutions
• Platform to showcase excellent presentation skills by regularly updating and engaging with project stakeholders and IT leadership.
• Contribution to meaningful work

Responsibilities

• Incident Reports and Analysis: Detailed security incident investigation reports and post‑incident lessons‑learned documentation for any cybersecurity incidents.
• Vulnerability Assessment Reports: Regular vulnerability scan results and remediation tracking reports (utilizing Tenable One) to communicate risk levels and progress to stakeholders.
• Security Posture Metrics: Periodic security posture and compliance reports, including Azure Secure Score dashboards and other metrics, to inform management of the current state and improvements over time.
• Compliance Documentation
• Updated Security Artifacts: Up‑to‑date cybersecurity artifacts such as security policy documents, standard operating procedures, network diagrams, and system security plans for nuclear‑related projects and systems.

Qualifications

University degree in Computer Science, Computer Engineering, Information Security or a related field; an equivalent combination of education and extensive professional experience in cybersecurity will be considered. At least 5 years of hands‑on experience in IT security or cybersecurity operations, including involvement in security monitoring and incident response.

• Technical Expertise: Proven experience with cloud and enterprise security technologies – specifically Microsoft Azure, Microsoft Defender suite, Microsoft Sentinel (SIEM), and vulnerability management platforms (such as Tenable One). Demonstrated ability to configure and use these tools for threat detection, analysis, and automated response. Proficiency in PowerShell, JSON, Kusto Query (KQL), Logic Apps, or a similar language.
• Frameworks & Methodologies: Strong familiarity with industry cybersecurity frameworks and standards (e.g. NIST Cybersecurity Framework, ISO/IEC 27001/27002, and relevant CSA security standards). Knowledge of incident response methodologies and best practices for handling and managing cybersecurity incidents.
• Analytical Skills: Excellent analytical and problem‑solving skills with the ability to assess complex systems for security risks. Capable of analyzing system logs, alerts, and forensic data across various sources (network, endpoint, cloud) to identify and resolve security issues.

Summary

If you’re ready to take your career to the next level, we’re excited to hear from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.