Heavy Haul Dispatcher

Freight North Carriers; Calgary, Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

Freight North Carriers is seeking a Heavy Haul Dispatcher in Rocky View County, AB to plan, schedule and dispatch trucks for heavy haul, over-dimensional, and project-based freight moves across North America.

You will coordinate with drivers, project managers and customers, monitor progress, and ensure safety and regulatory compliance while maintaining accurate dispatch records.

Qualifications

• Experience in heavy haul or oversized load dispatch.
• Knowledge of provincial, federal, cross-border permits.
• Proficiency with dispatch software and GPS tools.
• Strong communication and customer service skills.
• Ability to multitask and resolve issues quickly.
• On-site availability in Rocky View County, AB.

Responsibilities

• Plan, schedule, and dispatch trucks and drivers for heavy haul moves.
• Coordinate with drivers, project managers, and customers.
• Monitor load progress and adjust plans for delays.
• Ensure regulatory and safety requirements are met.
• Maintain records in dispatch/Transportation management systems.
• Support continuous improvement in dispatch processes and service.

Skills

Heavy haul dispatch

Load planning

Routing and scheduling

Regulatory compliance

Cross-border permits

GPS tracking tools

MS Excel / office apps

Customer service

Multitasking under time pressure

Attention to detail

Education

High school diploma

Post-secondary education in logistics or supply chain

Tools

Dispatch software

GPS tracking systems

MS Excel

Job description

Company Description Freight North Carriers is a specialized transportation provider operating from Calgary and Edmonton, Alberta, serving customers across North America. The company focuses on complex freight solutions, including heavy haul, over-dimensional loads, cross-border shipments, and project-based logistics. With a large and diverse fleet of trucks and trailers, Freight North Carriers manages everything from standard freight to highly complex and oversized loads. The organization works closely with Indigenous communities in Canada and the United States, fostering respectful partnerships that promote sustainable growth and opportunity. Freight North Carriers is proudly part of the Freight North Group of Companies, offering stability, expertise, and long-term career potential.

Role Description The Heavy Haul Dispatcher is a full‑time, on‑site role based in Rocky View County, AB. This role is responsible for planning, scheduling, and dispatching trucks and drivers for heavy haul, over‑dimensional, and project‑based freight moves across North America. Day‑to‑day tasks include coordinating with drivers and project managers, monitoring load progress, adjusting plans to address delays or changing conditions, and ensuring regulatory and safety requirements are met. The Heavy Haul Dispatcher communicates with customers and internal stakeholders to confirm load details, timelines, permits, and route approvals, and maintains accurate records in dispatch and transportation management systems. The role also involves problem‑solving in real time, optimizing equipment utilization, and supporting continuous improvement in dispatch processes and customer service.

Qualifications

• Experience in heavy haul, over‑dimensional, or specialized trucking dispatch, with strong skills in load planning, routing, and scheduling.
• Knowledge of transportation regulations, including provincial, federal, cross‑border, and permit requirements for oversized and heavy loads.
• Proficiency with dispatch or transportation management software, GPS tracking tools, and standard office applications (e.g., Excel, email, digital documentation).
• Strong communication, coordination, and customer service skills, with the ability to collaborate effectively with drivers, project managers, and clients.
• Demonstrated ability to multitask, prioritize under time pressure, and solve operational issues quickly and safely.
• Attention to detail and accuracy in documentation, load instructions, and compliance records.
• Familiarity with cross‑border and international logistics processes is an asset.
• Previous experience in trucking, logistics, or freight operations; dispatch experience in a similar environment preferred.
• Availability to work full‑time on‑site in Rocky View County, AB, with flexibility for occasional extended hours or after‑hours coordination as needed.
• High school diploma or equivalent required; post‑secondary education in logistics, supply chain, or a related field is an asset.