Dispatcher

Action Force Transport; Brampton; On-site; CAD 55,000 - 72,000; Full time

Job summary

Action Force Transport in Brampton, Ontario is seeking a dedicated Dispatcher to coordinate drivers, schedule pickups and deliveries, and serve as the communications hub between customers, drivers, and internal teams.

The role requires strong organization, quick decision-making, and the ability to adapt in a fast-paced logistics environment. Knowledge of the GTA and Greater Montreal areas is a plus, with proficiency in dispatch software and email systems.

Qualifications

• Minimum 2 years of truck dispatching experience.
• High school diploma; post-secondary education an asset.
• Proficient with dispatch software and email systems.

Responsibilities

• Coordinate drivers, pickups, and deliveries daily.
• Plan and assign next-day routes for LTL and FTL operations.
• Monitor driver movement and update shipment statuses in the system.
• Communicate with customers, drivers, and internal teams to resolve issues.
• Respond to inquiries and manage schedule changes promptly.

Skills

Organization

Communication

Problem-solving

Prioritization

Decision-making

Territory knowledge

Education

High school diploma

Tools

Dispatch software

Email systems

General computer applications

Job description

Action Force Transport has been a trusted name in Canadian logistics for over 20 years. With our head office in Brampton, ON, and terminals in Langley (BC), Calgary (AB), and Montreal (QC), we specialize in long-haul, temperature-controlled LTL and FTL intermodal transportation from coast to coast. As our operations continue to grow, we are looking for a dedicated Dispatcher to join our team and support our commitment to reliable, efficient service.

Position Overview

The Dispatcher plays a key role in day-to-day operations by coordinating drivers, ensuring timely pickups and deliveries, and acting as a communication hub between customers, drivers, and internal teams. This role requires strong organization, quick decision-making, and the ability to perform in a fast-paced environment.

Key Responsibilities

• Schedule delivery and pickup appointments with shippers, receivers, and distribution centers via phone and email.
• Plan and assign next-day routes for LTL and FTL operations.
• Monitor driver movement using tracking systems; maintain regular communication to ensure efficiency and compliance.
• Troubleshoot and resolve issues related to pickups, deliveries, delays, and route changes.
• Update shipment statuses in the internal system (scheduled, picked up, in transit, delivered, exceptions).
• Respond promptly to incoming emails and phone calls from customers, providing accurate shipment updates.
• Report and manage shipment refusals (damage, wrong product, temperature issues) and coordinate next steps with customers.
• Dispatch drivers according to workload, schedules, and operational priorities; support emergency or last-minute adjustments.
• Perform accurate and timely data entry and documentation.
• Experience managing LTL/FTL dispatch operations.
• Strong attention to detail and accuracy in fast-moving situations.
• Ability to prioritize tasks from most urgent to least urgent.
• Clear, professional communication with drivers, customers, and internal teams.
• Confident decision-making and problem-solving ability.
• Knowledge of the Greater Toronto Area and Greater Montreal Area is an asset.
• Proficiency with dispatch software, email systems, and general computer applications.

Education & Qualifications

• High school diploma (post-secondary education is an asset).
• Ability to learn quickly and adapt to new systems and processes.
• Minimum 2 years of truck dispatching experience.

Compensation

Competitive starting salary with strong opportunities for growth as the company continues to expand.