Dispatcher

Steelesgroup

Calgary

On-site

CAD 52,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental coverage

Disability insurance

Employee assistance

Paid time off

Sick leave

Tuition reimbursement

On-site parking

Life insurance

Study leave

Job summary

Steele’s Transportation Group in Calgary is seeking a Dispatcher to plan loads, communicate with drivers, and balance customer expectations with costs. The role emphasizes load planning, time management, compliance with Hours of Service, and coordinating with terminal staff to keep freight moving smoothly.

Ideal candidates have 3–5 years in dispatch or logistics, a high school diploma or higher, and strong Excel/office skills.

Qualifications

High school diploma required; post-secondary in logistics, business administration, or related field preferred.
3–5 years of dispatcher or related logistics/customer service experience.

Responsibilities

Load Planning and Dispatching: assign loads to drivers based on appointments, routes, availability, hours of service, and equipment.
Driver Communication: maintain regular communication with drivers and provide clear instructions for pickups, deliveries, and schedule changes.
Customer Service: inform customers about shipment status and ETAs, respond to inquiries, and handle delivery exceptions professionally.
Time Management: prioritize urgent shipments, coordinate multiple deliveries, and adapt to disruptions.
Regulatory Compliance: ensure drivers follow Hours of Service regulations.
Problem Solving: respond quickly to breakdowns, delays, and missed appointments with contingency plans.
Equipment Management: monitor vehicle availability and coordinate repairs with the terminal manager.
Documentation and Record Keeping: close manifests and ensure PODs are uploaded.
Coordination with Operations: work with warehouse staff, dock supervisors, and managers.
Performance Monitoring: track on-time pickups/deliveries and identify efficiency improvements.

Skills

Excellent communication

Multitask

Time management

Organizational skills

Problem solving

Customer service

Microsoft Office

Fleet management software

Multilingual (asset)

Education

High school diploma

Post-secondary in logistics / business admin (preferred)

Tools

Microsoft Office

Fleet management software

Dispatch software

Job description

About Us

Steele’s Transportation Group (Steele’s) specializes in providing scheduled LTL Freight in Alberta, as well as local pickup and delivery from our terminal hubins Calgary and Edmonton. Steele’s has a strong reputation for our service, which we have been building since 1957.

Steele’s is an asset-based business that utilizes a fleet of dedicated equipment, including company-owned assets and owner-operator equipment working as subcontractors, along with carrier partners, to provide safe, timely, and competitive freight services throughout Alberta. Our main area of service occurs in the busy corridor between Calgary, Red Deer, and Edmonton, and we do have staff and/or drivers based in each of these major cities.

Job Title: Dispatcher

A dispatcher plays a critical role in keeping freight moving efficiently while balancing customer expectations, driver safety, and operational costs. Key responsibilities include:

1. Load Planning and Dispatching

Assign loads to drivers based on appointments, routes, availability, hours of service, and equipment.
Optimize routes to maximize efficiency and minimize empty miles.
Coordinate pickups, deliveries, and transfers between terminals.

2. Driver Communication

Maintain regular communication with drivers throughout their shifts.
Provide clear instructions for pickups, deliveries, and schedule changes.
Support drivers by resolving issues such as delays, equipment problems, or customer concerns.

3. Customer Service

Keep customers informed about shipment status and estimated delivery times.
Respond promptly to customer inquiries on the status of a shipment.
Handle delivery exceptions professionally and work toward timely resolutions.

4. Time Management

Prioritize urgent shipments while maintaining service commitments.
Coordinate multiple deliveries and pickups simultaneously.
Adapt quickly to changing schedules and unexpected disruptions.

5. Regulatory Compliance

Ensure drivers comply with Hours of Service (HOS) regulations.

6. Problem Solving

Respond quickly to breakdowns, traffic delays, weather events, or missed appointments.
Develop contingency plans to minimize service disruptions.
Make informed decisions under pressure while maintaining operational efficiency.

7. Equipment Management

Monitor trucks and trailer availability.
Coordinate equipment repairs and maintenance with the terminal manager
Ensure equipment is assigned appropriately based on freight requirements.

8. Documentation and Record Keeping

Close manifests, driver messages, and ensure PODs are uploaded.

9. Coordination with Operations

Work closely with warehouse staff, dock supervisors, customer service representatives, and managers.
Coordinate with warehouse on driver start times.

10. Performance Monitoring

Track on-time pickup and delivery performance.
Monitor driver productivity and route efficiency.
Identify opportunities to improve service and reduce operating costs.

Education and Experience Requirements

High school diploma required; post-secondary education in logistics, business administration, or a related field is preferred.
Three to five years of proven experience as a dispatcher or in a related logistics, transportation, or customer service role.

Qualifications/Skills

Excellent communication, interpersonal, and customer service skills
Ability to multitask, prioritize competing demands, and manage time effectively.
Strong organizational, coordination, and problem-solving skills.
Proficiency with Microsoft Office and the ability to learn new software and systems quickly.
Working knowledge of fleet management or dispatch software.
Multilingual skills are considered an asset.
Ability to remain calm, professional, and effective when managing delays, customer concerns, and competing priorities.

Are You a Good Fit?

Think you have what it takes? Are you ready to join a great team? Please submit your application today!

Job Type

Full time

Schedule