Client Service Administrator - Milton (6 month contract)

HearingLife Canada; Milton; On-site; CAD 42,000 - 54,000; Full time

Job summary

HearingLife Canada in Milton, Canada seeks a Client Service Administrator to join our team. You’ll be the first point of contact for clients, greeting visitors, answering calls and emails with warmth and professionalism.

You’ll also manage appointment scheduling, keep the clinic organized, handle basic admin tasks, and support clinicians with files, stock and events. If you thrive in a fast-paced, people-focused environment, this role is for you.

Qualifications

• 2+ years of customer service experience.
• Strong organizational skills and ability to manage multiple priorities.
• Experience with Microsoft Excel.

Responsibilities

• Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care.
• Appointment Scheduling: Manage clinician schedules, book appointments, and coordinate follow-ups.
• Clinic Maintenance: Keep the clinic tidy and stocked, ensuring a welcoming environment.
• Administrative Support: Maintain client files, handle stock orders, and support events and promotions.
• Accounting & Insurance: Process payments, track insurance claims, and manage accounts receivable.

Skills

Customer service

Organizational skills

Excel

Job description

About HearingLife Canada: HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign ("campaignforbetterhearing.org"), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”

Client Service Administrator:

Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you!

How You’ll Make An Impact:

• Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
• Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
• Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready.
• Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions.
• Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.

What You’ll Bring:

• At least 2 years of customer service experience
• Strong organizational skills and ability to manage multiple priorities
• Experience in Microsoft excel

Equal Opportunities:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

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