Healthcare Scheduling Team Lead

Alberta Health Services; Lethbridge; On-site; CAD 43,000 - 52,000; Part time

Job summary

Alberta Health Services in Alberta is seeking a Scheduler Team Lead to guide the Scheduling Shared Services team. You will supervise clerks, monitor workloads, and ensure unit work plans and staff schedules stay current using WFM. You’ll mentor peers and resolve scheduling issues with client managers.

The role requires strong communication, leadership, and time management skills, plus experience with ESP/WFM and payroll processes in a health care setting. Multisite, PT 0.62 FTE.

Qualifications

• Completion of post-secondary education (e.g. certificate in office or business administration).
• Minimum 2 years of customer service experience. Minimum 2 years of staffing services experience (scheduling, timekeeping and payroll).
• Demonstrated leadership experience.
• Knowledge and operation of Microsoft Outlook, Word and Excel.

Responsibilities

• Lead a team of staffing clerks and monitor workloads and workflows.
• Provide scheduling support for Unit Managers and charge/relief team managers.
• Review timecards in WFM and analyze time admin exception reports.
• Investigate pay errors from a timekeeper perspective and correct as needed.
• Support SSC hours of operation 05:30–23:30 and promote a positive team environment.

Skills

Customer service

Staff scheduling

Leadership

Communication

Time management

Education

Post-secondary education (certificate in office or business administration)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Alberta Health Services in Alberta is seeking a Scheduler Team Lead to guide the Scheduling Shared Services team. You will supervise clerks, monitor workloads, and ensure unit work plans and staff schedules stay current using WFM. You’ll mentor peers and resolve scheduling issues with client managers.

The role requires strong communication, leadership, and time management skills, plus experience with ESP/WFM and payroll processes in a health care setting. Multisite, PT 0.62 FTE.