Healthcare Scheduling Specialist (Clerk IV)

Covenant Health Canada; Edmonton; Hybrid; CAD 36,000 - 44,000; Part time

Job summary

The Scheduling Clerk IV at Covenant Health supports Resident Care Units by procuring staff and delivering customer service to staff and residents. This role uses Infor WFM and Automated Shift Callout to manage time-sensitive scheduling and ensure accurate pay data in line with CUPE 41 agreements.

This 0.60 FTE position in Edmonton General EGCCC requires strong communication, organization and problem-solving skills to handle urgent staffing needs and rotating shifts (Days, Evenings, Weekends).

Qualifications

• One year related post secondary certificate required. An equivalent combination of education and experience may be considered.
• Grade 12 or equivalent. Minimum of two years experience using a healthcare related scheduling system (Infor WFM & ASC preferred). A working knowledge of 24x7 scheduling rotations in a unionized environment.
• Proven Customer Service skills. Excellent time management and organization skills. Excellent verbal and written communication skills.

Responsibilities

• Provide complex clerical support in alignment with Covenant Health policies and CUPE 41 Collective Agreement.
• Procure staff and manage time-sensitive scheduling using Infor WFM and ASC.
• Respond to inquiries and address urgent staffing issues with timely, effective solutions.
• Maintain accuracy of staff scheduling and pay data.

Skills

Customer service

Time management

Organization

Communication

Problem solving

Decision making

Flexibility

Education

One year related post secondary certificate

Grade 12 or equivalent

Certificate in Office Administration (asset)

Tools

Infor WFM

Automated Shift Callout

Job description

The Scheduling Clerk IV at Covenant Health supports Resident Care Units by procuring staff and delivering customer service to staff and residents. This role uses Infor WFM and Automated Shift Callout to manage time-sensitive scheduling and ensure accurate pay data in line with CUPE 41 agreements.

This 0.60 FTE position in Edmonton General EGCCC requires strong communication, organization and problem-solving skills to handle urgent staffing needs and rotating shifts (Days, Evenings, Weekends).