Clerk IV

Covenant Health Canada; Edmonton; On-site; CAD 36,000 - 44,000; Part time

Job summary

Covenant Health operates the Ambulatory IV Clinic at Grey Nuns Community Hospital in Edmonton, Alberta, and seeks a Clerk IV to support patient flow and reception. The role engages in posting, scheduling, and coordinating clinic activities, under CUPE 41 terms.

The Clerk IV will assist with ordering supplies, maintaining confidentiality, and providing professional communication with patients and staff, ensuring smooth daily operations.

Qualifications

• One year related post secondary certificate required.
• Equivalent combination of education and experience may be considered.
• Completion of Hospital Unit Clerk, MOA or Medical Secretary education required.
• Basic Life Support Healthcare Provider (Level C) is required.

Responsibilities

• Organize and monitor patient flow throughout the clinic.
• Order and stock reception supplies.
• Manage appointment request work queues in Connect Care and schedule appointments.
• Answer phone calls, greet patients on arrival, and perform clerical tasks (scanner, fax, printer).

Skills

Multitasking

Organizational skills

Verbal and written communication

Confidentiality

Teamwork

Problem solving

Education

Hospital Unit Clerk education

MOA/Medical Secretary education

Tools

Microsoft Office

Connect Care

Job description

The Clerk IV works as a team member with IV Clinic staff, HPT nurses, Nurse Practitioners, and physicians. Working closely with the Charge Nurse, the Clerk IV participates in patient care by organizing and monitoring patient flow throughout the clinic. Responsible for the ordering and stocking of reception supplies. Participates in reception and clerical functions such as managing unit appointment request work queues in Connect Care, scheduling appointments, answering phone calls, using office scanner, fax machine and printer and greeting patients on arrival to the clinic. The Clerk IV is the first point of contact for the patients coming into the IV Clinic. Please note: Classifications Under Review.

Description:

The Clerk IV provides complex clerical support. The Clerk IV performs these tasks in accordance with established standards, and the Mission, Vision, Values, policies and procedures of Covenant Health. This position is covered by the terms and conditions of the CUPE 41 Collective Agreement.

• Union: COV CUPE 41
• Unit and Program: Ambulatory IV Clinic
• Primary Location: Grey Nuns Community Hospital
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 07-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 01-NOV-2026
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Days Off: Other
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

• Classification: Clerk IV
• Union: COV CUPE 41
• Unit and Program: Ambulatory IV Clinic
• Primary Location: Grey Nuns Community Hospital
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 07-OCT-2026
• Employee Class: Casual/Relief
• Date Available: 01-NOV-2026
• Hours per Shift: 4.00, 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weekends
• Days Off: Other
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications

One year related post secondary certificate required.An equivalent combination of education and experience may be considered.

Additional Required Qualifications

Working with Microsoft Office computer software required. Proficiency with Connect Care Required. Minimum two (2) years previous experience including patient care, maintenance of supplies, appointment bookings and reception in a physician's office or medical clinic setting required. Ability to multitask. Ability to work independently and as a team member under pressure with frequent interruptions. Must be able to maintain professionalism and have excellent verbal and written communication skills. Ability to organize workflow with initiative and good judgement. Must maintain confidentiality of patient information. Medical terminology required.Completion of a recognized Hospital Unit Clerk, MOA or Medical Secretary education required.Basic Life Support Healthcare Provider (Level C)

Preferred Qualifications

As required.

Hiring Requirements

The following must be provided prior to your first day of work:

Security Screening : As a condition of employment, all employees are required to provide a satisfactory Criminal Record Check and to disclose of previous convictions, record suspensions or pardons received for charges of sexual assault or other sexual offences to Covenant Health prior to commencement of any work, including training or orientation shifts.

Be the Difference

Covenant Health invites you to be the difference in people's lives, your career, and your community. Guided by faith-based values, integrity, and compassion, every role contributes to person-centered care and a deeper purpose. Employees are supported through mentorship, education, and growth opportunities, working with inclusive teams that value collaboration and belonging. Together, Covenant Health advances healthcare innovation and shapes a healthier, more compassionate future for Alberta and beyond.

Create and manage profiles for future opportunities.

Covenant Zone, Edmonton, Grey Nuns Community Hospital