Healthcare SaaS Account Manager — Growth & Adoption

Alt; Toronto; On-site; CAD 85,000 - 100,000; Full time

Job summary

Decoda Health in Toronto, Ontario, is seeking an Account Manager to own the post-sales relationship with clinics and maximize the value they get from Decoda. You’ll focus on adoption, help clinics discover and use features, and drive growth across accounts.

You’ll translate new features into real-world results, spot opportunities for expansion, and build trusted partnerships with clinic owners. This role is in-person and rooted in healthcare outcomes.

Qualifications

• 2–4 years in account management or customer success at a B2B SaaS company.
• Proven track record of retention, adoption, or expansion targets.
• Comfort selling and closing opportunities without a hard pitch.
• Strong business sense and the ability to discuss P&L with a clinic owner.
• Comfort with data: extracting usage metrics and forming insights.
• Clear, direct written and verbal communication.
• Healthcare, medical aesthetics, or wellness experience is a plus.

Responsibilities

• Own post-sales guidance to drive adoption and value realization for clinics.
• Bring new features to life by translating product launches into real-world benefits for clinics.
• Drive expansion and upsell by linking offerings to clinic goals and success metrics.
• Build trusted relationships with clinic owners and their teams.
• Be the voice of customers inside Decoda and feed insights back to Product.
• Spot adoption risks early and take proactive steps to keep accounts on track.
• Show clinics the impact of Decoda through business reviews focusing on revenue, retention, and efficiency.

Skills

Retention targets

Upsell skills

Data analysis

Communication

Healthcare knowledge

Job description

Decoda Health in Toronto, Ontario, is seeking an Account Manager to own the post-sales relationship with clinics and maximize the value they get from Decoda. You’ll focus on adoption, help clinics discover and use features, and drive growth across accounts.

You’ll translate new features into real-world results, spot opportunities for expansion, and build trusted partnerships with clinic owners. This role is in-person and rooted in healthcare outcomes.