Platform Success Specialist - Healthcare IT

Intrahealth Global Operations Limited; Calgary; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

WELL Health Technologies in Calgary is seeking a Platform Success Representative to own customer support channels end-to-end and contribute to product improvements. You will help clinicians and staff with onboarding, documentation, and feature adoption to drive platform success.

Leverage your experience in healthcare IT and strong communication skills to translate complex changes into clear guidance, while collaborating with product and engineering teams to deliver value.

Qualifications

• 2+ years in a technical support, customer success, or healthcare IT role.
• Ability to learn complex software quickly and explain it simply to non-technical users.
• Strong written communication; ability to write step-by-step guides and release notes.
• Experience facilitating training sessions for end users.
• Collaborate cross-functionally with developers, product managers, and clinicians.

Responsibilities

• Own and manage customer-facing support channels (email, chat, tickets).
• Troubleshoot and triage platform issues, escalate to dev teams with clear docs.
• Document all customer interactions to support issue tracking and trends.
• Capture and relay customer feedback to product for roadmap input.
• Support onboarding and ongoing success for new clinic users.

Skills

Technical support experience

Quick learner

Strong written communication

Training experience

Cross-functional collaboration

Tools

AzureDevOps

Job description

WELL Health Technologies in Calgary is seeking a Platform Success Representative to own customer support channels end-to-end and contribute to product improvements. You will help clinicians and staff with onboarding, documentation, and feature adoption to drive platform success.

Leverage your experience in healthcare IT and strong communication skills to translate complex changes into clear guidance, while collaborating with product and engineering teams to deliver value.