Healthcare Operations Dispatcher — Scheduling Pro (On-Call)

National Bank of Canada; Calgary; On-site; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Training & support

Career growth

Professional environment

Impact in healthcare

Diversity & accessibility

Job summary

Paladin Security in Calgary is hiring a Healthcare Operations Centre Dispatcher to coordinate Security Officers across multiple healthcare facilities. You will be the central point of contact for scheduling and workforce coordination, ensuring coverage and timely responses in a fast-paced environment.

Ideal candidates are highly organized, communicate clearly, and can learn scheduling software like winTEAM.

Qualifications

• High School Diploma or GED required.
• Available to work days, evenings, overnights, weekends, and holidays on call.
• Proficient with Word, Excel, Outlook.
• Able to learn scheduling software such as WinTEAM.
• Excellent verbal and written English communication.
• Strong organizational skills with multitasking ability.
• Calm, decisive under pressure in fast-paced environments.

Responsibilities

• Create, update, and maintain Security Guard schedules using scheduling software (WinTEAM).
• Respond to shift cancellations, call-offs, and urgent staffing shortages.
• Coordinate shift coverage to keep healthcare facilities fully staffed.
• Communicate scheduling changes with Guards, Supervisors, and Management.
• Collaborate with Alberta Protective Services Ops Centre to support requirements.
• Monitor overtime and provide weekly management reports.
• Maintain accurate scheduling records and update information in real time.
• Provide exceptional customer service under high-volume conditions.

Skills

Scheduling software

Communication in English

Organizational skills

Microsoft Office

Calm under pressure

Team coordination

Education

High School Diploma or GED

Tools

WinTEAM

Job description

Paladin Security in Calgary is hiring a Healthcare Operations Centre Dispatcher to coordinate Security Officers across multiple healthcare facilities. You will be the central point of contact for scheduling and workforce coordination, ensuring coverage and timely responses in a fast-paced environment.

Ideal candidates are highly organized, communicate clearly, and can learn scheduling software like winTEAM.