Directeur, solutions de financement (Hybride)

National Bank of Canada; Calgary; On-site; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Training & support

Career growth

Professional environment

Impact in healthcare

Diversity & accessibility

Job summary

Paladin Security in Calgary is hiring a Healthcare Operations Centre Dispatcher to coordinate Security Officers across multiple healthcare facilities. You will be the central point of contact for scheduling and workforce coordination, ensuring coverage and timely responses in a fast-paced environment.

Ideal candidates are highly organized, communicate clearly, and can learn scheduling software like winTEAM.

Qualifications

• High School Diploma or GED required.
• Available to work days, evenings, overnights, weekends, and holidays on call.
• Proficient with Word, Excel, Outlook.
• Able to learn scheduling software such as WinTEAM.
• Excellent verbal and written English communication.
• Strong organizational skills with multitasking ability.
• Calm, decisive under pressure in fast-paced environments.

Responsibilities

• Create, update, and maintain Security Guard schedules using scheduling software (WinTEAM).
• Respond to shift cancellations, call-offs, and urgent staffing shortages.
• Coordinate shift coverage to keep healthcare facilities fully staffed.
• Communicate scheduling changes with Guards, Supervisors, and Management.
• Collaborate with Alberta Protective Services Ops Centre to support requirements.
• Monitor overtime and provide weekly management reports.
• Maintain accurate scheduling records and update information in real time.
• Provide exceptional customer service under high-volume conditions.

Skills

Scheduling software

Communication in English

Organizational skills

Microsoft Office

Calm under pressure

Team coordination

Education

High School Diploma or GED

Tools

WinTEAM

Job description

Paladin Security is Hiring a Healthcare Operations Centre Dispatcher!

Pay: CA$18.00/hour
Job Type: Full-Time | Temporary | Casual / On-Call

At Paladin Security, we believe that great security starts with great people. As a Healthcare Operations Centre Dispatcher, you'll play a critical role behind the scenes by coordinating Security Officers across multiple healthcare facilities. Your ability to think quickly, communicate clearly, and solve scheduling challenges will directly contribute to the safety of healthcare staff, patients, and visitors.

If you're highly organized, thrive in fast-paced environments, and enjoy solving logistical challenges, this is an excellent opportunity to build a career in operations, dispatch, and workforce coordination.

What You'll Do

As a Healthcare Operations Centre Dispatcher, you'll be the central point of contact for operational scheduling and workforce coordination.

Your responsibilities will include:

• Create, update, and maintain Security Guard schedules using scheduling software (winTEAM).
• Respond to shift cancellations, call-offs, and urgent staffing shortages.
• Coordinate shift coverage while ensuring all healthcare facilities remain fully staffed.
• Communicate professionally with Security Guards, Supervisors, and Management regarding scheduling changes, vacation requests, and book-offs.
• Work closely with the Alberta Protective Services Operations Centre to support operational requirements.
• Monitor employee overtime and provide weekly reports to management.
• Maintain accurate scheduling records and ensure operational information is updated in real time.
• Provide exceptional customer service while remaining calm under pressure during high-volume periods.

Requirements

Required Qualifications

• High School Diploma or GED.
• Full availability to work days, evenings, overnight shifts, weekends, and holidays on an on-call basis.
• Strong computer proficiency with Microsoft Word, Excel, and Outlook.
• Ability to quickly learn new scheduling software such as winTEAM.
• Excellent verbal and written communication skills in English.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to remain calm and make sound decisions in a fast-paced environment.

Preferred Qualifications

• Previous experience in scheduling, dispatch, workforce coordination, or customer service.
• Post-secondary education or currently enrolled in college or university.
• Experience working in healthcare, security, logistics, or emergency operations is considered an asset.

Why Join Paladin Security?

• Competitive hourly pay
• Comprehensive training and ongoing support
• Career growth opportunities within Canada's leading security company
• Professional and collaborative work environment
• Opportunity to make a meaningful impact supporting healthcare facilities
• Inclusive workplace committed to diversity and accessibility

If you require accommodation during any stage of the recruitment process, Paladin Security will work with you to meet your needs.