Healthcare Operations Centre Dispatcher

Paladin Security; Calgary; Hybrid; CAD 20,000 - 29,000; Part time

Job summary

Paladin Security is hiring a Dispatcher for Alberta Healthcare Operations in Calgary. The on-call role coordinates staffing across multiple healthcare sites, maintains schedules in winTEAM, and communicates with guards, supervisors, and clients to ensure coverage and efficiency.

The position requires strong English communication, high school diploma, and experience in dispatch or scheduling. Benefits include flexible hours and a fast-paced team environment with growth opportunities.

Qualifications

• High School Diploma required; post-secondary education considered an asset.
• Previous customer service, dispatch, or scheduling experience preferred.
• Strong decision-making and problem-solving skills; ability to prioritise.
• Excellent verbal and written communication in English; proficient with MS Office.
• Ability to quickly learn new software systems and stay organized.

Responsibilities

• Create, update, and modify schedules for security guards across the healthcare contract.
• Maintain accurate scheduling data in winTEAM.
• Coordinate with Client Service Managers to ensure current staffing onsite details.
• Respond promptly to calls, shortages, and last-minute changes.
• Communicate shift availability, vacations, book-offs, cancellations, and opportunities.
• Plan schedules to maximise staffing efficiency and minimise overtime.
• Liaise with the Alberta Protective Services Operations Centre to fulfil requirements.
• Monitor overtime and report findings to senior management.
• Maintain professionalism in a fast-paced, deadline-driven environment.

Skills

Dispatch experience

Scheduling experience

Communication

MS Office

Education

High School Diploma

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Alberta Healthcare Operations – Dispatcher

Paladin Security is seeking reliable and detail-oriented Dispatchers to support our Alberta Healthcare Operations team. This role plays an important part in coordinating staffing and scheduling requirements across multiple healthcare sites while maintaining effective communication with frontline staff, leadership, and clients.

This is a fast-paced environment that requires strong communication, multitasking, and problem-solving skills. Successful candidates must be able to adapt quickly to changing operational needs while maintaining professionalism, accuracy, and attention to detail.

• Casual / On Call position
• $18.00 per hour
• A flexible availability throughout the week is required
• Hours are not guaranteed

Responsibilities

• Create, update, and modify schedules for Security Guards across the healthcare contract.
• Maintain accurate and up-to-date scheduling information in winTEAM .
• Coordinate with Client Service Managers to ensure staffing requirements and site information are current and accurate.
• Respond promptly to operational calls, staffing shortages, and last-minute scheduling changes.
• Communicate with guards, supervisors, and management regarding shift availability, vacation requests, book-offs, cancellations, and additional shift opportunities.
• Strategically plan schedules to maximize staffing efficiency while minimizing unnecessary overtime.
• Liaise with the Alberta Protective Services Operations Centre to ensure scheduling requirements are fulfilled.
• Monitor overtime on a pay-period basis and report findings to senior management.
• Maintain accuracy and professionalism while working in a fast-paced, deadline-driven environment.

Requirements

• High School Diploma required; post-secondary education is considered an asset.
• Previous customer service, dispatch, or scheduling experience is considered an asset.
• Strong decision-making and problem-solving skills with the ability to prioritize effectively.
• Excellent verbal and written communication skills in English.
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to quickly learn and navigate new software systems.
• Strong organizational, multitasking, and time-management skills.
• Detail-oriented with the ability to work independently and as part of a team.
• Friendly, professional, and dependable with a strong work ethic.
• Flexible and adaptable in a fast-paced operational environment.

Nice to Have

• Previous dispatch, call centre, or scheduling experience.
• Experience with scheduling or workforce management software.

Why Join Our Team?

• Opportunities to gain experience in healthcare operations and workforce coordination.
• Work alongside experienced operations and healthcare professionals.
• Opportunities for growth and development within Paladin Security.

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we

CARE!

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Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

This job reports to the Healthcare Operations Center Supervisor

This is a As Needed position1st Shift, 2nd Shift, 3rd Shift, Weekends.