Operator - Video Surveillance

Paladin Security; Burnaby; On-site; CAD 34,000 - 38,000; Full time

Job summary

Paladin Security in Burnaby, British Columbia is seeking a full-time on-site Security Dispatch Operator. You will monitor live video feeds and alarms across client sites, assess incidents, and follow escalation procedures to maintain safety.

Responsibilities include communicating clearly via talkdown systems, logging all actions, coordinating with emergency responders, and handing over shifts with critical information. Pay is CA$25.00–CA$27.36 per hour with opportunities for growth.

Qualifications

• At least 1 year of security or dispatch experience.
• Strong situational awareness under pressure.
• Clear written and verbal communication.
• Ability to work independently in an office.
• Proficiency with security monitoring software.
• Attention to detail.

Responsibilities

• Monitor live video feeds across client sites in real time.
• Assess security incidents and follow escalation procedures.
• Use talkdown systems to de-escalate incidents.
• Respond to alarm events and close reports.
• Log activities and dispatch details for reports.
• Coordinate with emergency responders during critical events.
• Perform shift handovers.

Skills

Security experience

Dispatch operations

Situational awareness

Communication skills

Independent worker

Tools

Immix GF

Job description

Full-time Burnaby, British Columbia On-site CA$25 - CA$27.36/hr

Posted Friday, 10/23/2026

Position Overview

Employment Type: Full-Time

Pay Rate: $25.00 - $27.36 / hour

Site: Operations Centre

Site Overview

Based in our central Operations Centre in Burnaby, British Columbia, this modern control hub acts as the core response centre for live security feeds across multiple client locations. Operators work in a focused, high-technology office environment dedicated to maintaining real-time safety and asset protection.

What You'll Be Doing

Monitor live video feeds, cameras, and incoming alarms across various client sites in real time.

Assess security incidents quickly and follow specific intervention and escalation procedures for each location.

Use talkdown systems to communicate directly over audio feeds, using clear verbal communication to de-escalate situations and deter unwanted activity.

Respond decisively to alarm events, executing required actions and closing events accurately.

Maintain detailed digital logs of all activities, dispatches, and incidents for management and client reporting.

Coordinate directly with emergency responders and client contacts during critical events.

Perform thorough shift handovers to pass along critical operational information to incoming team members.

Must Haves

At least one (1) year of experience working in security or a monitoring dispatch environment.

Strong situational awareness with the ability to make sound decisions under pressure.

Clear, professional written and verbal communication skills.

Comfort working independently within a centralized office environment.

Confidence using security monitoring technology and software platforms.

Strong attention to detail to identify subtle security concerns before they scale.

Nice-to-Haves

Prior experience using the Immix GF monitoring platform.

What's In It For You?

Opportunities for internal advancement and career growth.

Hands-on experience with modern security and video surveillance technology.

A supportive team environment focused on employee development.

Why Join Our Team?

Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.