Head of Enterprise Account Management – Canada FinTech

Fathom Talent Group; Ottawa; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

Confidential fintech in Canada seeks an Account Management Leader to own the post-sale commercial relationship across public sector and enterprise clients. Reporting to Head of Business Development, you will lead a growing team of Account Managers and drive net revenue retention, renewal rates, and client satisfaction.

The role covers federal and provincial contracts up to $10M, partnerships with banks and government, and collaboration with Product to align roadmaps with client needs.

Qualifications

• Proven track record leading an account management team with revenue/retention targets.
• Experience managing government/commercial enterprise accounts in Canada.
• Strong commercial instinct for expansion within existing accounts.
• Familiarity with account management frameworks (health scoring, QBRs).

Responsibilities

• Lead the post-sale relationship across commercial and public sector clients.
• Set KPIs for client satisfaction, renewals, and expansion.
• Build structured account management motions and executive cadences.
• Identify upsell/cross-sell opportunities within existing client base.

Skills

Account leadership

Enterprise selling

Public sector experience

Strategic relationship management

Team coaching

MEDDPICC (renewal/upsell)

Executive communication

Job description

Confidential fintech in Canada seeks an Account Management Leader to own the post-sale commercial relationship across public sector and enterprise clients. Reporting to Head of Business Development, you will lead a growing team of Account Managers and drive net revenue retention, renewal rates, and client satisfaction.

The role covers federal and provincial contracts up to $10M, partnerships with banks and government, and collaboration with Product to align roadmaps with client needs.