Head of Enterprise Account Management

Interac; Toronto; Hybrid; CAD 175,000 - 195,000; Full time

Benefits offered by this job

Generous vacation and wellness days

Employer-paid benefits coverage

RRSP program

Flexible hybrid work model

Employee assistance program

Job summary

Interac Corp. is seeking a Leader, Account Management in Toronto to drive post-sale client relationships across enterprise and government accounts.

You will lead a team of account managers, set strategic renewal and expansion plans, and ensure CSAT while collaborating with BD, Product, and Solutions teams to maximize wallet share. You will coach the team on executive relationship development, MEDDPICC-based renewal cycles, and positioning as a trusted advisor, while delivering measurable revenue

Qualifications

• Proven track record leading account management teams delivering revenue, renewal, and expansion targets.
• Experience managing government and/or commercial enterprise accounts in Canada.
• Strong commercial instinct with negotiation and contract experience.

Responsibilities

• Lead the post-sale account management motion across commercial and public sector clients.
• Drive retention, renewal, and expansion via upsell and cross-sell strategies.
• Establish executive relationship cadences, QBRs, health scoring, and risk management.
• Collaborate with Product/Solutions to surface client feedback and influence roadmaps.
• Coach a high-performing team with regular account reviews and renewal strategy sessions.

Skills

Account management

Team leadership

Renewals

Upsell opportunities

MEDDPICC

Executive relationships

Tools

CRM systems

Job description

Interac Corp. is seeking a Leader, Account Management in Toronto to drive post-sale client relationships across enterprise and government accounts.

You will lead a team of account managers, set strategic renewal and expansion plans, and ensure CSAT while collaborating with BD, Product, and Solutions teams to maximize wallet share. You will coach the team on executive relationship development, MEDDPICC-based renewal cycles, and positioning as a trusted advisor, while delivering measurable revenue