Head of Customer Success & Growth (Remote-First)

Leap Tools Inc.; Toronto; A distancia; CAD 100.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work anywhere in the world for up to 3

Work-from-home stipend

Birthday off

Parental leave

Descripción de la vacante

Leap Tools Inc. is hiring a Senior Customer Success Leader in Ontario for a remote-first role.

You will build and scale a team of Customer Success Managers, support clients with a strong technical understanding, and drive retention and revenue growth across a diverse customer base. You’ll partner with Product, Sales, and Leadership to create exceptional customer experiences, document solutions, and coach your team to meet ambitious goals.

Formación

• 5+ years in customer success, account management, or similar in SaaS.
• Strong leadership and team management skills.
• Proven record of driving retention and revenue growth.
• Excellent written and verbal communication.
• Ability to analyze data and make strategic recommendations.
• Comfort with Google Workspace and Salesforce.
• Bonus: second language fluency.

Responsabilidades

• Grow a book of customers by leading a team of Customer Success Managers.
• Use your technical understanding to best support your team managing our customers.
• Leverage your exceptional success and account manager experience.
• Maintain a high customer retention rate.
• Develop strategies to increase revenue retention and drive growth within our customer base.
• Serve as the voice of our customers to our internal teams - including Product, Sales, and Leadership.
• Create and document knowledge in a central repository of technical solutions to customer problems.
• Partner with internal teams to drive best-in-class customer experiences and WOW moments to our customers.
• Provide coaching, training, and guidance to ensure CSMs meet or exceed their performance goals.
• Support CSMs and customers on escalations and challenging situations.

Conocimientos

Leadership

Customer success

Account management

Communication

Data analysis

Cross-functional collaboration

Sales support

Herramientas

Google Workspace

Salesforce

Descripción del empleo

Leap Tools Inc. is hiring a Senior Customer Success Leader in Ontario for a remote-first role.

You will build and scale a team of Customer Success Managers, support clients with a strong technical understanding, and drive retention and revenue growth across a diverse customer base. You’ll partner with Product, Sales, and Leadership to create exceptional customer experiences, document solutions, and coach your team to meet ambitious goals.