Head of Customer Success, Crypto SaaS Growth

The Crypto Recruiters; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A tech recruitment firm in Canada is seeking a Tech Recruiter specializing in SaaS, AI, and Cybersecurity. The role involves owning retention and expansion strategies, establishing operational cadences, and implementing a churn/retention system. Ideal candidates should demonstrate experience in customer service and project management within the tech industry. This full-time position is based in Toronto, Ontario and offers an opportunity to work in the growing field of blockchain services.

Responsibilities

• Own retention and expansion.
• Establish CS operating cadence for renewals and risk review.
• Implement a churn/retention system with health scoring.
• Standardize onboarding and implementation handoffs.

Job description

A tech recruitment firm in Canada is seeking a Tech Recruiter specializing in SaaS, AI, and Cybersecurity. The role involves owning retention and expansion strategies, establishing operational cadences, and implementing a churn/retention system. Ideal candidates should demonstrate experience in customer service and project management within the tech industry. This full-time position is based in Toronto, Ontario and offers an opportunity to work in the growing field of blockchain services.