Head Cashier & Front End Coach (Flexible Hours)

Harbour City Scoop; Nanaimo; On-site; CAD 28,000 - 30,000; Full time

Job summary

The Home Depot in Canada is seeking an Head Cashier to support the Front End Supervisor, coach and develop Front End and Lot Associates, and help ensure a smooth customer experience at the checkout area.

You will lead by example in GET behaviours, train cashiers, manage staffing for peak periods, and handle first-level escalation for customer issues. The role requires 1–2 years of retail or cash experience and at least 1 year of leadership.

Qualifications

• High School Diploma or equivalent.
• 1 to 2 years Retail or Cash experience an asset
• Minimum 1 year leading people

Responsibilities

• Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
• Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line.
• Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
• Observe associates and work activity, ensuring appropriate staffing levels to meet business needs.
• Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility.
• Communicate goals, priorities, and directions from store leadership to associates.
• Ensure the parking lot is shoppable and free of debris.
• Engage back-up cashiers as necessary and assign them to predetermined registers.
• Operate cash machines and train cashiers accordingly.
• Assist guards for cash collection.
• Follows all Safety and Loss Prevention policies and procedures.

Skills

Interpersonal Skills

Cash Handling

Leadership Skills

Attention to Detail

Education

High School Diploma or equivalent

Job description

The Home Depot in Canada is seeking an Head Cashier to support the Front End Supervisor, coach and develop Front End and Lot Associates, and help ensure a smooth customer experience at the checkout area.

You will lead by example in GET behaviours, train cashiers, manage staffing for peak periods, and handle first-level escalation for customer issues. The role requires 1–2 years of retail or cash experience and at least 1 year of leadership.