Guest Services Specialist, Food & Beverage

Woodbine; Toronto; On-site; CAD 26,000 - 28,000; Full time

Job summary

Woodbine Entertainment Group is seeking a Food & Beverage Associate for its Teletheatre, delivering exceptional service and high-quality food and drink with accuracy at the point of sale.

Responsibilities include preparing items, serving alcoholic beverages per guidelines, handling cash and lottery/POS transactions, and ensuring inventory and sanitation standards are met in a fast-paced environment.

Qualifications

• Minimum two years of related experience in retail or hospitality or other related service industries.
• Smart Serve Certified Food Handlers Certificate.
• Secondary School Diploma an asset.

Responsibilities

• Provide prompt, friendly and courteous service to customers at all times.
• Provide full service to customers with all food, beverage and retail purchases.
• Assemble, portion, heat, cook and bake food items as per established specifications.
• Prepare, dispense and serve alcoholic beverages per established recipes and standards and Smart Serve guidelines.
• Prepare and serve hot and cold non-alcoholic beverages as per established specifications.
• Accurately process all customer retail purchases and payouts through POS systems as required.
• Address all customer product and service needs, requests and concerns promptly.

Skills

Customer service

POS cash handling

Food & beverage service

English communication

Education

Secondary School Diploma (asset)

Smart Serve Certification

Tools

Point of Sale (POS) systems

Job description

Woodbine Entertainment Group is seeking a Food & Beverage Associate for its Teletheatre, delivering exceptional service and high-quality food and drink with accuracy at the point of sale.

Responsibilities include preparing items, serving alcoholic beverages per guidelines, handling cash and lottery/POS transactions, and ensuring inventory and sanitation standards are met in a fast-paced environment.