Wagering & Guest Experience Specialist

Woodbine; Toronto; Hybrid; CAD 24,000 - 25,000; Part time

Job summary

Woodbine Entertainment Group is seeking a friendly, energetic Customer Service Representative to create a fun wagering experience for potential and existing customers.

You will greet guests, explain bet types, assist with self-serve machines, print and sell racing programs, merchandise and game rentals, and support promotional events while reconciling end-of-day sales. The role requires an outgoing personality, strong communication skills and the ability to multitask in a fast-paced environment.

Qualifications

• Outgoing, enthusiastic, energetic personality.
• Strong interpersonal and communication skills.
• Ability to work well under pressure.
• Professional appearance and positive attitude.

Responsibilities

• Provide our new and core customers with an excellent and satisfying overall experience.
• Provide courteous, proactive and efficient service by greeting and engaging customers, responding to their wagering inquiries which includes but not limited to types of bets, betting tutorials, how to use self serve machines (terminals and TICO), HPI accounts, gift cards and cash cards.
• Proactively engages new customers providing assistance and instruction on how to place a bet.
• Print, organize and sell racing programs, OLG products, Woodbine Entertainment Merchandise and game rentals.
• Managing and maintaining display materials and promotional items for events.
• Reconcile end of day sales and product tracking.
• Provide 1st level service on wagering equipment which includes replenishment of TICO cassettes and hoppers.
• Educating our new and core customers on our latest products, services and promotional opportunities.
• Generate high level participation in promotional/marketing events.

Skills

Interpersonal skills

Oral communication

Problem solving

Teamwork

Multitasking

Enthusiasm

Under pressure

Active listening

Customer service

Job description

Woodbine Entertainment Group is seeking a friendly, energetic Customer Service Representative to create a fun wagering experience for potential and existing customers.

You will greet guests, explain bet types, assist with self-serve machines, print and sell racing programs, merchandise and game rentals, and support promotional events while reconciling end-of-day sales. The role requires an outgoing personality, strong communication skills and the ability to multitask in a fast-paced environment.