Customer Services Associate

Woodbine Entertainment; Milton; On-site; CAD 24,796 - 26,174; Full time

Job summary

Woodbine Entertainment Group in Milton, Canada, is seeking Customer Service Associates who are fun, customer-focused, and committed to providing guests with outstanding service. The role emphasizes teamwork, high guest expectations, and a willingness to thrive.

Responsibilities include addressing customer needs, processing transactions through lottery terminals and POS systems, and maintaining professional interaction with guests. Afternoons/evenings and weekends are required.

Qualifications

• Must be able to work afternoon and evening shifts, including weekends.
• Proven ability to deal professionally and courteously with customers.
• Working knowledge of cash register and tendering procedures.
• Proven accuracy in performing basic mathematical calculations.
• Ability to communicate effectively in English, both oral and written.
• Ensure uniform and appearance consistently comply with company standards.

Responsibilities

• Address all customer product and service needs and accurately process all customer transactions through OLG lottery terminal and point-of-sale systems.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Math skills

English proficiency

Tools

Cash register

Job description

Woodbine Entertainment Group is a premier professional horseracing operator with a rich history spanning over 150 years. We provide thrilling racing, dining, and entertainment experiences across Canada.

We are looking for Customer Service Associates who are fun, customer-focused, and committed to providing guests with outstanding service. The role is critical to our success, requiring teamwork, high guest expectations, and a willingness to thrive.

Responsibilities

Address all customer product and service needs and accurately process all customer transactions through OLG lottery terminal and point-of-sale systems.

Qualifications

• Must be able to work afternoon and evening shifts, including weekends
• Proven ability to deal professionally and courteously with customers
• Working knowledge of cash register and tendering procedures
• Proven accuracy in performing basic mathematical calculations
• Ability to communicate effectively in English, both oral and written
• Ensure uniform and appearance consistently comply with company standards

Reason for Vacancy: Replacement

Pay: The target hiring pay range for this position is $18.00 to $19.00 per hour. This range is not a guarantee of compensation. Final placement within the range depends on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

We are an equal opportunity employer that values diversity, equity, inclusion, and belonging. We celebrate differences and strive to provide a welcoming and empowering work environment.