Guest Services & Retail Associate – Racetrack

Woodbine Entertainment Group; Toronto; Hybrid; CAD 23,000 - 26,000; Full time

Job summary

Woodbine Entertainment Group in Toronto is seeking an entry-level customer service attendant to ensure top-tier guest experiences across cash handling, valet, lottery and retail services. The role emphasizes accuracy, timely service and adherence to procedures.

The position requires strong English communication, ability to stand long shifts, and availability for all shifts. Training will cover cash handling, POS use, and customer care protocols at Woodbine facilities.

Qualifications

• Proven ability to deal professionally and courteously with customers.
• Thorough understanding of cash handling and processing.
• Working knowledge of cash register and tendering procedures.
• Proven accuracy in performing basic mathematical calculations.
• Ability to communicate effectively in English (oral and written).
• Ensure uniform and appearance consistently comply with WEG standards.
• Able to stand/walk for 8–9 hour periods.
• Available to work all shifts.

Responsibilities

• Provide prompt, friendly and courteous service to customers.
• Maintain cleanliness and replenish supplies in service areas.
• Train and assist new personnel in delivering service techniques.
• Direct customer complaints to Supervisor or appropriate department.
• Manage cash handling across Retail, Program Services, Lottery, and Cash Advance.
• Process payments and enter sales in the POS system.
• Prepare deposits and reconcile variances at shift end.
• Complete and submit closing documentation.

Skills

Customer service

Cash handling

English communication

Mathematical accuracy

POS operations

Tools

Cash register

POS system

Job description

Woodbine Entertainment Group in Toronto is seeking an entry-level customer service attendant to ensure top-tier guest experiences across cash handling, valet, lottery and retail services. The role emphasizes accuracy, timely service and adherence to procedures.

The position requires strong English communication, ability to stand long shifts, and availability for all shifts. Training will cover cash handling, POS use, and customer care protocols at Woodbine facilities.