Guest Experience Pro - Afternoon/Evening Shifts

Woodbine; Canada; Hybrid; CAD 25,000 - 26,000; Full time

Job summary

Woodbine Entertainment Group is seeking Customer Service Associates who are fun, customer-focused and committed to providing guests with winning experiences. You will address all customer needs and accurately process transactions through lottery terminals and POS systems.

The role requires afternoon and evening shifts, weekends, strong communication, and the ability to work in a fast-paced environment with a friendly, professional appearance.

Qualifications

• Must be able to work afternoon and evening shifts.
• Working knowledge of cash register and tendering procedures.
• Proven accuracy in performing basic mathematical calculations.
• Ability to communicate effectively in English (oral and written).
• Uniform appearance must comply with company standards.

Responsibilities

• Address all customer product and service needs and process transactions accurately.
• Handle lottery terminal and point of sale system transactions.
• Provide friendly, professional service to guests and ensure a positive experience.

Skills

Customer service

Cash handling

Communication skills

Math calculations

Tools

Cash register

Job description

Woodbine Entertainment Group is seeking Customer Service Associates who are fun, customer-focused and committed to providing guests with winning experiences. You will address all customer needs and accurately process transactions through lottery terminals and POS systems.

The role requires afternoon and evening shifts, weekends, strong communication, and the ability to work in a fast-paced environment with a friendly, professional appearance.