Guest Services Representative (Seasonal - Fixed Term)

JLL; Golden Horseshoe; On-site; CAD 25,000 - 26,000; Part time

Job summary

JLL in Niagara, ON is seeking a Part-time Guest Services Representative (Seasonal - Fixed Term) to greet shoppers and ensure a superior customer experience at the Outlet Collection.

In this role you will be the welcoming face, handle gift card sales, provide directions, and support retailers with centre services.

The position requires a high school diploma, friendly demeanor, strong communication, and flexible daytime availability; on-site in Niagara.

Qualifications

• High school diploma or equivalent.
• Previous retail or hospitality customer service experience.
• Sales experience including transactions and cash handling.
• Strong written and oral communication for diverse audiences.
• Ability to work in a fast-paced environment and multi-task.
• Friendly, approachable, proactive and solution-focused.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Flexible daytime shifts Mon-Fri and weekends.
• Understanding of Crisis Management procedures in guest services.

Responsibilities

• Greet and assist customers at the Guest Services desk.
• Maintain knowledge of mall services, locations, promotions.
• Sell gift cards, process transactions, and balance cash.
• Provide directions and shopper assistance in person and by phone.
• Educate retailers about centre services and promos.
• Participate in special projects and other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Part-time Guest Services Representative (Seasonal - Fixed Term)

What this job involves:

JLL is seeking a dynamic individual for the seasonal, fixed term role of Part-time Guest Services Representative at the Outlet Collection at Niagara. In this customer-facing position, you will be the welcoming face of our shopping centre, ensuring every customer interaction is carried out in a professional, courteous, and efficient manner. You’ll play a vital role in delivering on JLL’s mission of “continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience.” This is an exciting opportunity to create memorable experiences while supporting both shoppers and retail partners in a vibrant shopping environment.

What your day-to-day will look like:

• Proactively greet and assist customers at the Guest Services location, creating memorable interactions and providing excellent service
• Maintain comprehensive knowledge of the shopping centre’s services, amenities, store locations, promotional activities, and available comfort tools
• Sell shopping centre gift cards, process transactions accurately, and balance sales at end of shift
• Interact with shoppers and retailers in a courteous and efficient manner, both in person and over the telephone
• Provide directions, answer questions, and offer gift or store suggestions based on shoppers’ needs using current knowledge of merchandise, price points, and special events
• Develop and maintain strong relationships with retailers, educating them about the centre’s services and promotional opportunities
• Participate in special projects and assume other duties as assigned by centre management

Required Qualifications:

• High school diploma or equivalent
• Previous customer service experience in a retail or hospitality environment
• Sales experience including transaction management and cash handling
• Strong written and oral communication skills with the ability to effectively communicate with diverse audiences
• Ability to work in a fast-paced environment and multi-task while maintaining high professionalism
• Must be friendly, approachable, proactive and solution focused
• Proficient in Microsoft Office software, specifically Excel and Outlook
• Flexible availability to work daytime shifts Monday through Friday and on weekends
• Understanding of Crisis Management procedures and Guest Services role in emergency situations

Location:

On-site –Niagara, ON

Estimated compensation for this position:

18.00 – 19.00 CAD per year

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Opening Type:

Replacement

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.