Préposé(e), Service à la clientèle / Guest Service Representative

CAN ASC-Jones Lang LaSalle Real Estate Services, Inc. Markets; Montreal (administrative region); On-site; CAD 32,000 - 42,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Guest Services Representative in Montreal, QC to be the face of our shopping centre, delivering exceptional customer service and supporting operations, partners, and promotional activities.

Your day-to-day involves knowing the centre's services, engaging with shoppers, selling gift cards, and assisting with events. Multitasking and strong communication are essential for success.

Qualifications

• High school diploma or equivalent.
• Previous cash handling and POS experience.
• Previous customer service experience in a retail or hospitality environment.
• Strong bilingual communication skills (French/English).
• Demonstrated ability to work in a fast-paced environment while multitasking and maintaining professionalism.
• Conflict resolution and management skills with a solution-focused approach.
• Flexibility to work weekends, evenings, holidays, and during mall hours.

Responsibilities

• Maintain knowledge of the shopping centre's services, amenities, facilities, stores, locations, promotional activities, and guest comfort tools.
• Proactively engage with shoppers to create memorable interactions, provide directions, answer questions, and deliver exceptional service.
• Sell shopping centre gift cards, process transactions accurately, and maintain sales reconciliation.
• Assist with promotional events including ballot distribution/collection/sorting, gift-with-purchase programs, and special event ticket sales.
• Communicate effectively with shoppers, retailers, centre management, service providers, and all shopping centre personnel.
• Stay current on store merchandise, pricing, sales and events to offer personalized gift suggestions.
• Support the implementation of the centre's Crisis Management Manual and understand Guest Services' role in the emergency plan.

Skills

Bilingual communication

Customer service

Cash handling

Multitasking

Conflict resolution

Education

High school diploma

Tools

POS system

Excel

Job description

Montreal, QC H3B 4G5

Montreal, QC H3B 4G5

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

*Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

---

Guest Services Representative – JLL

What this job involves:

As a Guest Services Representative at JLL, you will be the face of our shopping centre, creating memorable experiences for every visitor. This role is central to delivering exceptional customer service while supporting the centre's operations, retail partners, and promotional activities. You'll combine your passion for helping people with strong sales and communication skills to enhance the overall shopping experience and contribute to JLL's commitment to excellence in property management.

What your day-to-day will look like:

Maintain comprehensive knowledge of the shopping centre's services, amenities, facilities, stores, locations, promotional activities, and guest comfort tools

Proactively engage with shoppers to create memorable interactions, provide directions, answer questions, and deliver exceptional service

Sell shopping centre gift cards, process transactions accurately, and maintain sales reconciliation

Assist with promotional events including ballot distribution/collection/sorting, gift-with-purchase programs, and special event ticket sales

Communicate effectively with shoppers, retailers, centre management, service providers, and all shopping centre personnel in a courteous and efficient manner

Stay current on store merchandise, pricing, sales, and special events to offer personalized gift suggestions and direct shoppers to appropriate retailers

Support the implementation of the centre's Crisis Management Manual and understand Guest Services' role and responsibilities within the emergency plan

Required Qualifications:

• High school diploma or equivalent
• Previous cash handling and POS (Point of Sale) system experience
• Previous customer service experience in a retail or hospitality environment
• Strong bilingual communication skills (French/English), both written and oral
• Demonstrated ability to work in a fast-paced environment while multitasking and maintaining professionalism
• Conflict resolution and management skills with a solution-focused approach
• Flexibility to work weekends, evenings, holidays, and must be available during all mall opening hours

Preferred Qualifications:

• Multilingual skills beyond French and English
• Experience with promotional event coordination or execution
• Proficiency with computer applications (Excel, Chrome, and other relevant software)
• Experience empowering and motivating teams to deliver excellent customer experiences
• Demonstrated track record of continuously improving customer service processes and implementing new service ideas
• Strong interpersonal skills with a friendly, approachable, and proactive demeanor

Location:

On-site –Montreal, QC

*Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

---

Guest Services Representative – JLL

What this job involves:

As a Guest Services Representative at JLL, you will be the face of our shopping centre, creating memorable experiences for every visitor. This role is central to delivering exceptional customer service while supporting the centre's operations, retail partners, and promotional activities. You'll combine your passion for helping people with strong sales and communication skills to enhance the overall shopping experience and contribute to JLL's commitment to excellence in property management.

What your day-to-day will look like:

• Maintain comprehensive knowledge of the shopping centre's services, amenities, facilities, stores, locations, promotional activities, and guest comfort tools
• Proactively engage with shoppers to create memorable interactions, provide directions, answer questions, and deliver exceptional service
• Sell shopping centre gift cards, process transactions accurately, and maintain sales reconciliation
• Assist with promotional events including ballot distribution/collection/sorting, gift-with-purchase programs, and special event ticket sales
• Communicate effectively with shoppers, retailers, centre management, service providers, and all shopping centre personnel in a courteous and efficient manner
• Stay current on store merchandise, pricing, sales, and special events to offer personalized gift suggestions and direct shoppers to appropriate retailers
• Support the implementation of the centre's Crisis Management Manual and understand Guest Services' role and responsibilities within the emergency plan

Required Qualifications:

• High school diploma or equivalent
• Previous cash handling and POS (Point of Sale) system experience
• Previous customer service experience in a retail or hospitality environment
• Strong bilingual communication skills (French/English), both written and oral
• Demonstrated ability to work in a fast-paced environment while multitasking and maintaining professionalism
• Conflict resolution and management skills with a solution-focused approach
• Flexibility to work weekends, evenings, holidays, and must be available during all mall opening hours

Preferred Qualifications:

• Multilingual skills beyond French and English
• Experience with promotional event coordination or execution
• Proficiency with computer applications (Excel, Chrome, and other relevant software)
• Experience empowering and motivating teams to deliver excellent customer experiences
• Demonstrated track record of continuously improving customer service processes and implementing new service ideas
• Strong interpersonal skills with a friendly, approachable, and proactive demeanor

*Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

Location:

On-site –Montreal, QC

Préposé(e), Services à la Clientèle – JLL

Ce que ce poste implique :

En tant que Préposé(e) aux Services à la Clientèle chez JLL, vous serez le visage de notre centre commercial, créant des expériences mémorables pour chaque visiteur. Ce rôle est essentiel pour offrir un service à la clientèle exceptionnel tout en soutenant les opérations du centre, les partenaires détaillants et les activités promotionnelles. Vous combinerez votre passion pour aider les gens avec de solides compétences en vente et en communication pour améliorer l'expérience globale d'achat et contribuer à l'engagement de JLL envers l'excellence en gestion immobilière.

À quoi ressemblera votre quotidien :

• Maintenir une connaissance approfondie des services, commodités, installations, magasins, emplacements, activités promotionnelles et outils de confort du centre commercial
• Interagir de manière proactive avec les consommateurs pour créer des interactions mémorables, fournir des indications, répondre aux questions et offrir un service exceptionnel
• Vendre des cartes-cadeaux du centre commercial, traiter les transactions avec précision et maintenir la réconciliation des ventes
• Aider à la réalisation des événements promotionnels, notamment la distribution/collecte/tri des bulletins de participation, les programmes cadeaux avec achat et la vente de billets pour événements spéciaux
• Communiquer efficacement avec les consommateurs, les détaillants, la direction du centre, les fournisseurs de services et tout le personnel du centre commercial de manière courtoise et efficace
• Se tenir au courant des marchandises, prix, soldes et événements spéciaux des magasins pour offrir des suggestions de cadeaux personnalisées et diriger les clients vers les détaillants appropriés
• Soutenir la mise en œuvre du manuel de gestion des situations d'urgence du centre et comprendre le rôle et les responsabilités du Service à la Clientèle dans le plan d'urgence

Qualifications requises :

• Diplôme d'études secondaires ou équivalent
• Expérience préalable en gestion de transactions et en utilisation de systèmes de point de vente (PDV)
• Expérience préalable en service à la clientèle dans un environnement de vente au détail ou d'hôtellerie
• Solides compétences de communication bilingues (français/anglais), tant à l'écrit qu'à l'oral
• Capacité démontrée à travailler dans un environnement au rythme rapide tout en gérant plusieurs tâches et en maintenant un haut niveau de professionnalisme
• Compétences en résolution et gestion de conflits avec une approche axée sur les solutions
• Flexibilité pour travailler les week-ends, les soirs et les jours fériés, et disponibilité pendant toutes les heures d'ouverture du centre commercial

Qualifications préférées :

• Compétences multilingues au-delà du français et de l'anglais
• Expérience en coordination ou exécution d'événements promotionnels
• Maîtrise des applications informatiques (Excel, Chrome et autres logiciels pertinents)
• Expérience à responsabiliser et motiver les équipes pour offrir d'excellentes expériences client
• Antécédents démontrés d'amélioration continue des processus de service à la clientèle et de mise en œuvre de nouvelles idées de service
• Solides compétences interpersonnelles avec une attitude amicale, accessible et proactive

*Oral and/or written interactions with tenants or external partners based outside Quebec (for example, service providers, law firms, peers, bankers, brokerage firms, credit analysis firms, credit agencies, non-French-speaking clients, etc.)

Location:

On-site –Montreal, QC

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Montreal, QC H3B 4G5