Guest Services Representative

Jones Lang LaSalle Incorporated; Calgary; On-site; CAD 21,000 - 30,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Calgary is seeking a Guest Services Representative to ensure every shopper interaction is professional, courteous and efficient. You will maintain knowledge of the centre’s services and promotions and promote gift cards while delivering outstanding service.

This on-site role requires strong communication in English and French, the ability to multi-task in a fast-paced environment, and a friendly, proactive attitude.

Qualifications

• High school education is required.
• Strong written and oral communication skills in English and French.
• Good computer skills and proficiency with common software.
• Positive attitude with a strong customer service mindset.
• Ability to communicate effectively with shoppers, retailers, and centre staff.
• Ability to multitask in a fast-paced environment with professionalism.
• Conflict resolution/management skills.
• Flexible schedule including weekends, nights and holidays.

Responsibilities

• Maintain knowledge of the centre's services, amenities/facilities, stores/locations and promotional activities.
• Proactively create memorable customer interactions and provide excellent service.
• Interact with shoppers and retailers in a courteous and efficient manner.
• Promote and sell shopping centre gift cards.
• Answer phone calls.
• Develop and maintain strong relationships with retailers and educate them about centre services.
• Assist guests by providing directions/information, answering questions, and sharing centre details.
• Maintain knowledge about products, services, promotions and events to offer gifts or store suggestions.
• Be aware of the centre's Crisis Management Manual and understand Guest Services responsibilities.
• Participate in special projects and other duties as assigned.
• Support the supervisor with administrative tasks (schedules, gift cards).
• Update travel brochures displays and inventories.

Skills

Bilingual English/French

Customer service

Communication skills

Computer skills

Multitasking

Friendly and proactive

Education

High school education

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

Responsibilities

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities
• Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service
• Interact with shoppers and retailers in a courteous and efficient manner
• Promote and sell shopping centre gift cards
• Answer phone calls
• Develop and maintain strong relationships with retailers and educate them about the centre's services
• Assist guests by providing directions/information, answering questions, and performing other centre specific services
• Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper's needs
• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan
• Participates in special projects and assumes other duties and responsibilities as assigned
• Support the supervisor in certain administrative tasks (schedules, gift cards, etc)
• Maintain and update the display of travel brochures Update contacts and inventories for tourist brochures

Requirements

• High school education
• Strong written and oral communication skills (both in French and English), multilingual skills, a plus
• Computer skills
• Positive attitude and a strong desire to provide excellent customer service
• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel
• Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism
• Conflict resolution/management skills
• Must be friendly, approachable, proactive and solution focused
• Flexible and able to work weekends, nights and holidays and for replacements

Location

Location: On-site –Calgary, AB

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.