Guest Services Representatives

Jones Lang LaSalle Incorporated; Burnaby; On-site; CAD 18,000 - 22,000; Part time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Guest Services Representative for Metropolis at Metrotown in Burnaby, BC. This part-time seasonal role runs from October through December 2024 and focuses on delivering exceptional customer experiences in a busy retail property environment.

You will be the welcoming face for thousands of visitors, handling information, assistance, and support while coordinating with shopping centre staff.

Qualifications

• High School diploma or equivalent.
• Experience in customer service is preferred.
• Strong communication skills and ability to work with diverse audiences.

Responsibilities

• Maintain knowledge of the centre's services to provide accurate information to guests.
• Provide information and support to shoppers and retailers throughout their visit.
• Manage gift card sales and perform end-of-day cash reconciliation.
• Foster relationships with retail tenants and educate them on centre services.
• Support promotional activities and events for the centre.

Skills

Customer service

Communication skills

Cash handling

POS systems

Multilingual

Problem solving

Education

High School diploma or equivalent

Tools

Point-of-sale systems

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL is seeking enthusiastic Guest Services Representatives to join our team at Metropolis at Metrotown for the upcoming holiday season. In this customer-facing role, you'll be the welcoming face of one of Canada's premier shopping destinations, creating memorable experiences for thousands of visitors during the busiest retail period of the year. This part-time seasonal position runs from October through December 2024 and offers an excellent opportunity to gain valuable experience in retail property management while contributing to the success of one of Metro Vancouver's most iconic shopping centers.

What This Job Involves

Delivering Exceptional Customer Experiences As a Guest Services Representative, you will ensure every customer interaction is conducted in a professional, courteous, and efficient manner. You'll serve as the primary point of contact for shoppers seeking information, assistance, and support throughout their visit to Metropolis at Metrotown.

Key Responsibilities

• Maintain comprehensive knowledge of the centre's services, amenities, stores, promotions, and facilities to provide accurate, helpful information to guests
• Create memorable customer experiences through proactive, excellent service that exceeds expectations
• Interact professionally with shoppers and retailers, serving as a liaison between guests and the shopping centre community
• Manage gift card sales transactions and perform accurate end-of-day cash reconciliation procedures
• Display a consistently positive attitude in all communications, both in-person and via other channels
• Foster strong relationships with retail tenants and educate them on available centre services and programs
• Provide clear directions, information, and answers to mall-related inquiries with patience and clarity
• Stay current on store offerings, promotions, and events to make tailored recommendations that enhance the shopping experience
• Operate the Guest Services kiosk efficiently, maintaining organization and professional presentation standards
• Support the Marketing Department in executing promotional activities, special events, and seasonal campaigns
• Understand and apply protocols outlined in the Crisis Management Manual, with specific focus on Guest Services' responsibilities during emergencies
• Participate in special projects and perform additional duties as assigned to support overall centre operations

Required Qualifications

• High School diploma or equivalent
• Previous customer service experience preferred
• Positive attitude and strong commitment to providing excellent customer service
• Ability to communicate effectively with diverse audiences including shoppers, retailers, centre management, service providers, and all shopping centre personnel
• Capable of working in a fast-paced environment while multi-tasking and maintaining a high level of professionalism
• Strong written and verbal communication skills; multilingual abilities are considered an asset
• Proficient in conflict resolution and de-escalation techniques
• Friendly, approachable, proactive, and solution-oriented personality
• Above-average computer skills and comfort with point-of-sale systems
• Flexibility to work weekends, evenings, and holidays as required during the seasonal period

As a Guest Services Representative, you'll gain valuable experience in retail property management while contributing to the success of one of Metro Vancouver's most iconic shopping destinations during its most exciting season.

Location: On-site –Burnaby, BC

Estimated compensation for this position: 17,600.00 – 21,800.00 CAD per year

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