Guest Services Representative (Seasonal)

Jones Lang LaSalle Incorporated; Niagara-on-the-Lake; On-site; CAD 23,000 - 26,000; Part time

Job summary

Jones Lang LaSalle Incorporated is seeking a part-time Fixed term Guest Services Representative in Niagara-on-the-Lake, ON. The role focuses on delivering a superior guest experience at the shopping centre, with daytime hours Monday to Friday and weekends as needed.

Responsibilities include helping guests, selling gift cards, and maintaining up-to-date knowledge of services, promotions, and store locations. A friendly, proactive attitude and strong communication are essential.

Qualifications

• Past customer service experience preferred.
• Ability to handle sales transactions and balance cash.
• Strong communication skills, including multilingual ability, a plus.

Responsibilities

• Maintain knowledge of mall services, amenities and store locations.
• Assist guests by providing directions and information.
• Sell gift cards and balance transactions; process payments.
• Provide courteous, professional service to shoppers and retailers.
• Build positive relationships with retailers and Centre staff.
• Maintain centre knowledge on promotions, events and services.
• Respond to guest inquiries and assist with centre-specific services.
• Support in crisis procedures per the centre manual.

Skills

Customer service

Cash handling

Multilingual

Conflict resolution

Team player

Computer skills

Education

High school diploma

Tools

Excel

Chrome

Job description

Part‑time Fixed term Guest Services Representative

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner, enthusiastically and consistently delivering on the JLL mission of \"Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience\". This is a part‑time position. The successful candidate must be available during the daytime between Monday and Friday and on weekends.

WHAT YOU WILL DO

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools


• Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services location


• Interact with shoppers and retailers in a courteous and efficient manner


• Sell shopping centre gift cards and balance sales to transactions


• Project a positive attitude over the telephone and in person


• Develop and maintain strong relationships with retailers and educate them about the centre's services


• Assist guests by providing directions/information, answering questions, and performing other centre specific services


• Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs


• Conduct all service functions of the Customer Relations/Guest Services location


• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan


• Participate in special projects and assumes other duties and responsibilities as assigned

WHAT YOU BRING

• High school education


• Previous customer service experience preferred


• Sales experience (transaction management and cash management)


• Positive attitude and a strong desire to provide excellent customer service


• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel


• Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism


• Strong written and oral communication skills, multilingual skills a plus


• Conflict resolution/management skills


• Must be friendly, approachable, proactive and solution focused


• Computer skills (Excel, Chrome)


• Flexible and able to work daytimes from Monday-Friday, evenings and weekends

Location: On‑site – Niagara, ON

Opening Type: Replacement

Estimated compensation for this position: 17.00 – 18.60 CAD per year

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Jones Lang LaSalle (JLL) is a leading global commercial real estate and investment management company, with operations in over 80 countries, helping clients invest in a variety of properties. A Fortune 500® company, we drive real estate solutions worldwide.