Guest Services Representative

JLL; Calgary; On-site; CAD 32,000 - 42,000; Full time

Job summary

JLL in Calgary is recruiting a Guest Services Representative to deliver professional, courteous service to shoppers and retailers at the shopping centre. You will promote gift cards, answer inquiries, and assist guests with directions and information while maintaining strong relationships with tenants.

The role requires a high school diploma, excellent communication in English and French, and the ability to multi-task in a fast-paced environment.

Qualifications

• Bilingual in French and English with strong written and verbal communication.
• High school education required.
• Ability to work in a fast-paced, multi-tasking environment.
• Friendly, proactive, solution-focused and customer-service oriented.
• Willing to work weekends, nights and holidays.

Responsibilities

• Maintain knowledge of shopping centre services and locations.
• Proactively create memorable customer interactions and provide excellent service.
• Interact with shoppers and retailers courteously.
• Promote and sell shopping centre gift cards.
• Answer phone calls.
• Develop relationships with retailers and educate them about services.
• Assist guests with directions and information.
• Maintain product knowledge to suggest gifts or store options.
• Follow Crisis Management Manual and understand guest services roles.
• Participate in special projects and other duties.
• Support supervisor with administrative tasks.
• Maintain travel brochure displays and inventories.
• Update contacts and inventories for tourist brochures.

Skills

Bilingual EN/FR

Strong communication

Computer skills

Education

High school diploma

Tools

POS systems

MS Office

CRM software

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

WHAT YOU’LL BE DOING

• Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations and promotional activities

• Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service

• Interact with shoppers and retailers in a courteous and efficient manner

• Promote and sell shopping centre gift cards

• Answer phone calls

• Develop and maintain strong relationships with retailers and educate them about the centre’s services

• Assist guests by providing directions/information, answering questions, and performing other centre specific services

• Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper’s needs

• Be aware of the centre’s Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan

• Participates in special projects and assumes other duties and responsibilities as assigned

• Support the supervisor in certain administrative tasks (schedules, gift cards, etc)

• Maintain and update the display of travel brochures

• Update contacts and inventories for tourist brochures

WHAT WE’RE LOOKING FOR

• High school education

• Strong written and oral communication skills (both in French and English), multilingual skills, a plus

• Computer skills

• Positive attitude and a strong desire to provide excellent customer service

• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel

• Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism

• Conflict resolution/management skills

• Must be friendly, approachable, proactive and solution focused

• Flexible and able to work weekends, nights and holidays and for replacements

Location:

On-site –Calgary, AB

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’repursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.