Guest Services Representative

Startdate; Town of Cochrane; On-site; CAD 21,000 - 30,000; Part time

Job summary

Spray Lake Sawmills Centre (SLSC) in Cochrane, AB, is seeking a part-time Guest Experience Associate to deliver exceptional customer service as the first point of contact for visitors. You will process transactions, memberships, and bookings using ActiveNET in a fast-paced, team-oriented environment.

The role requires weekday daytime shifts, occasional opening shifts, and some evenings or weekends. You should be energetic, detail-oriented, comfortable with POS systems, and able to thrive in a

Qualifications

• High-energy individual thriving in a dynamic environment.
• Excellent communication skills and experience delivering superior customer service.
• Resilient approach to change and difficult customer situations.
• Experience with cash handling and POS systems.

Responsibilities

• Provide enthusiastic customer support in a professional and courteous manner.
• Multitask with customers, program registrations, membership sales, and inquiries.
• Learn and become expert at using bookings/CRM software ActiveNET.
• Perform cash handling functions according to policies and procedures.
• Ensure customer accounts are complete and accurate.
• Develop knowledge of products/services to assist customers in making informed choices.

Skills

Customer service

Communication

Multitasking

Cash handling

CRM software

Tools

ActiveNET

POS devices

Ingenico

Printers

Job description

About Us

Spray Lake Sawmills Centre (SLSC) is aleading-edge sport and recreational facility encompassing 325,000 square feet,including an aquatic centre, four arenas and a curling centre, fitness &climbing facilities, an indoor turf, track, and gymnasium. SLSC is a not-for-profit organization and aregistered charity, governed by a volunteer board of directors. SLSC employs over 240 employees who helpmake a difference in our community’s physical and social well-being. We offer a dynamic and fast-paced workenvironment that promotes excellence in teamwork, community building, and aninnovative customer-focus.

About the Position

Reporting to the Guest Experience Supervisor and with day-to-day direction provided by the Team Leads,you will deliver exceptional customer service as part of the dynamic team. You will monitor/maintain safe and efficientdaily operations of the facility, ensure exceptional customer service bysupporting a fun, safe, and enjoyable environment, and represent SLSC in a friendly and welcoming manner as the first point of contact for most visitors. This position includes a technical component,working heavily with our CMS/Bookings system to process customer transactions &memberships.

Job Type

Part-time, hourly (~1-3 shifts/week, or ~10-20hours/week) - This is an ongoing, year-round position.

Availability Required

• Weekdays M-F daytime (8:30am-5:00pm)
• Willing to do an "opening" shift on occasion(starts at 4:30am on weekdays)
• Flexibility to work occasional evening or weekend shifts is also an asset

Start Date

Mid to Late October

Specific responsibilities

• Provide enthusiastic customer supportin a sincere, professional and courteous manner, striving to exceed customerexpectations within a collaborative team environment.
• Multitask with customers, programregistration, membership sales, answering telephone calls and touring potentialcustomers.
• Learn and become an expert at using ourbookings/CRM software - ActiveNET
• Perform all cash handling functionsaccording to policies and procedures.
• Ensure all customer accounts arecomplete and accurate.
• Develop and utilize a strong knowledgeof products & services available at SLSC & ability to assist customersto make an informed choice.
• Understand various aspects of thebusiness including knowledge of facility layout, programs, public and specialevents schedule and tenants.
• Understand sale techniques toeffectively sell SLSC programs, services and memberships.
• Operate equipment – POS, Ingenico,printers, copier & computer.
• Listen to customer complaints withempathy & act appropriately.
• Understand and apply all safety,security and emergency procedures including thorough knowledge of GuestServices emergency procedures, and the required action plans.
• Understand improvements and accountabilitiesby reading updates to communication binder.

Competencies

• Confident and effective communicator(written & verbal) and strong interpersonal skills
• Adaptable and comfortable withambiguity and change
• Highly service-oriented withexceptional organizational and follow-up skills
• Highly organized, able to multi-task,detailed, efficient, dependable and reliable
• Positive attitude, helpful manner,mature and enthusiastic
• Ability to maintain a high-level ofprofessionalism and confidentiality
• Coachable with a strong desire to grow,learn, improve, excel and offer peak performance
• Able to grasp new concepts and skillsquickly

Qualifications

• A high-energy individual who thrives in adynamic environment
• Excellent communication skills and experiencedelivering superior customer service
• A resilient approach to change, conflict, anddifficult customer situations
• Ability to effectively problem-solve in uniquesituations
• Experience with cash outs and POS systems
• Computer & software proficiency isessential. (Experience with ActiveNet or other CRM systems is an asset.)
• Positive attitude, maturity and enthusiasm,and a collaborative team player
• Detail oriented, quick learner, adaptable andflexible to changing priorities
• Criminal Record Check required upon hire