Recreation Assistant, Guest Services

City of St. Catharines; St. Catharines; On-site; CAD 32,000 - 44,000; Full time

Job summary

City of St. Catharines is seeking a front desk/administrative support professional to handle all customer interactions at the facility. You will greet visitors, answer inquiries, process registrations and payments using cash, ActiveNet and POS systems.

You will also manage daily front office administration, prepare forms for programs, organize equipment, update manuals, monitor registrations, and assist staff with various duties to ensure smooth operations.

Qualifications

• Grade 12 Diploma.
• Experience working in a recreation, retail or tourism field.
• Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.
• Well developed customer service and communication skills.
• Ability to work in a team environment and liaise with internal/external stakeholders with minimal supervision.
• Proficiency in Microsoft Office Suite; experience with ActiveNet is an asset.
• Availability to work flexible hours (including 7-day operation, overtime).
• Ability to meet physical requirements of the job.
• Commitment to safety culture.
• Current First Aid and CPR certificates.
• Valid Ontario driver’s licence, Class G, with clean driving record.

Responsibilities

• Answering phones and greeting visitors.
• Answering questions and providing program information.
• Processing registrations, facility bookings and retail payments (cash, ActiveNet, POS).
• Filing and daily administrative duties, reports and mail.
• Preparing forms for programs.
• Organizing program equipment for staff.
• Updating staff manuals and leisure guide information.
• Monitor class registration levels and report to recreation staff.
• Monitor facility and report issues to management.
• Back-up to maintenance for room setup and cleanups.
• Perform other related duties as required.

Skills

Customer service

Communication

Retail operations

POS systems

ActiveNet

Teamwork

Driver's license

First Aid/ CPR

Flexible hours

Safety culture

Education

Grade 12 Diploma

Tools

ActiveNet

POS systems

Microsoft Office

Job description

What You\'ll be Doing:

• Responsible for all customer related interactions in the facility, for example:
  
  
  
  • Answering the phone and greeting visitors upon arrival,
  
  
  • Answering questions and providing program information, and
  
  
  • Processing registrations, facility bookings and retail sales transactions (payments) via cash, ActiveNet (system) and Point of Sale (POS) system.
  
  
  
  


• Responsible for daily administration of the front office, for example:
  
  
  
  • Filing and administrative duties such as daily reports and mail,
  
  
  • Preparing and ensuring completion of appropriate forms for programs,
  
  
  • Organizing program equipment for instructors and program staff, and
  
  
  • Updating staff manuals, plans and leisure guide information as required.
  
  
  
  


• Monitor class registration levels and provide information to recreation staff.


• Monitor the facility and report problems and unusual occurrences to management.


• Act as a back up to maintenance staff to set up and clean rooms, equipment and supplies for programs as required.


• Perform other related duties as required.

What\'s Required:

• Grade 12 Diploma.


• Demonstrated experienceworking in a recreation, retail or tourism field.


• Experience in retail operations management with comprehensive knowledge of Point of Sale (POS) computer systems.


• Well developed customer service and communication skills.


• The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.


• Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software.Experience with ActiveNet would be considered an asset.


• Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.).


• Ability to meet the physical requirements of the job.


• A demonstrated commitment to enhancing a safety culture.


• Current First Aid and CPR certificates.


• A valid Ontario driver\'s licence, Class \"G\", with a clean driving record.