MEMBER SERVICES REPRESENTATIVE

North Shore Winter Club; North Vancouver; On-site; CAD 26,000 - 29,000; Full time

Benefits offered by this job

Extended health & dental

Employee recognition program

Daily in-house meals & food discounts

Free parking

Club facilities access

On-site physio discounts

Job summary

The North Shore Winter Club is seeking friendly, professional individuals to join our Member Services team in North Vancouver. The front desk operates daily from 6:00am to 10:00pm, seven days a week, with flexible hours to fit the right candidate.

You will greet members, answer inquiries, handle registrations via GameTime, and collaborate with departments to provide exceptional experiences. Requirements include at least two years of outstanding customer service and strong communication skills;

Qualifications

• Minimum 2 years’ experience of outstanding customer service and communication skills demonstrated in-person and through email and phone interactions.
• Highly self-motivated and solutions-oriented with a strong ability to take initiative.
• Capable of managing and prioritizing multiple tasks simultaneously while maintaining a calm and composed demeanor.
• Enjoys collaborating with others and interacting with people in a positive, professional manner.
• Demonstrated proficiency in Microsoft Word & Excel.

Responsibilities

• Greet and respond to member, guest, and employee inquiries.
• Answer phone calls and perform administrative duties.
• Complete online registration using Club software (GameTime).
• Delegate requests and inquiries to other departments.
• Develop a strong level of understanding of both Member & Club needs to offer solutions with positive outcomes.
• Assist with other duties and varying daily club needs, as required.

Job description

Hours Flexible Hours include weekdays, weekends, evenings, and stat holidays

Pay $19-$21

Supervisor Manager, Member and Youth Services

Position Summary:

Join our Club’s dynamic team and embark on an exciting journey where every day is an opportunity to deliver an exceptional member experience! As an integral member of our Member Services Team, you’ll thrive in a fast-paced environment, showcasing your confidence and maturity as you collaborate with fellow team members. Your exceptional interpersonal skills will shine as you adapt quickly and present yourself impeccably to ensure our members receive top-notch service.

Flexibility is key in this role, as our Member Services front desk operates from 6:00am to 10:00pm, seven days a week. Dedication is non-negotiable – we’re seeking individuals committed to going above and beyond to exceed our members’ and guests’ expectations. While knowledge of sports like minor hockey, tennis, fitness, skating, and competitive swimming is advantageous, a passion for learning and a willingness to grow are equally valued.

Key Responsibilities:

• Greet and respond to member, guest, and employee inquiries.
• Answer phone calls and perform administrative duties.
• Complete online registration using Club software (GameTime).
• Delegate requests and inquiries to other departments.
• Develop a strong level of understanding of both Member & Club needs to offer solutions with positive outcomes.
• Assist with other duties and varying [daily] club needs, as required.

Requirements:

• Minimum 2 years’ experience of outstanding customer service and communication skills demonstrated in-person and through email and phone interactions.
• Highly self-motivated and solutions-oriented with a strong ability to take initiative.
• Capable of managing and prioritizing multiple tasks simultaneously while maintaining a calm and composed demeanor.
• Enjoys collaborating with others and interacting with people in a positive, professional manner.
• Demonstrated proficiency in Microsoft Word & Excel.

• Excellent extended health & dental plan for eligible employees
• A generous employee recognition program
• Daily in-house employee meals &food discounts
• Free parking
• Use of Club facilities, including the fitness centre (some restrictions apply)
• Discounts with on-site physio, registered massage therapist and chiropractor

The North Shore Winter Club is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.

We believe in equal treatment and opportunity for all team members and strive to actively build a diverse workforce where everyone is treated equally.

Everyone has a responsibility to treat others with dignity and respect, and make sure all people feel included and have access to the same opportunities. We actively strive to create an environment where all persons are able to share their ideas, beliefs, and skills.

All employment decisions inclusive of recruiting, hiring, compensation, promotions and terminations are based on qualifications, competencies and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.