Part-Time Guest Experience & Bookings Specialist

Startdate; Town of Cochrane; On-site; CAD 21,000 - 30,000; Part time

Job summary

Spray Lake Sawmills Centre (SLSC) in Cochrane, AB, is seeking a part-time Guest Experience Associate to deliver exceptional customer service as the first point of contact for visitors. You will process transactions, memberships, and bookings using ActiveNET in a fast-paced, team-oriented environment.

The role requires weekday daytime shifts, occasional opening shifts, and some evenings or weekends. You should be energetic, detail-oriented, comfortable with POS systems, and able to thrive in a

Qualifications

• High-energy individual thriving in a dynamic environment.
• Excellent communication skills and experience delivering superior customer service.
• Resilient approach to change and difficult customer situations.
• Experience with cash handling and POS systems.

Responsibilities

• Provide enthusiastic customer support in a professional and courteous manner.
• Multitask with customers, program registrations, membership sales, and inquiries.
• Learn and become expert at using bookings/CRM software ActiveNET.
• Perform cash handling functions according to policies and procedures.
• Ensure customer accounts are complete and accurate.
• Develop knowledge of products/services to assist customers in making informed choices.

Skills

Customer service

Communication

Multitasking

Cash handling

CRM software

Tools

ActiveNET

POS devices

Ingenico

Printers

Job description

Spray Lake Sawmills Centre (SLSC) in Cochrane, AB, is seeking a part-time Guest Experience Associate to deliver exceptional customer service as the first point of contact for visitors. You will process transactions, memberships, and bookings using ActiveNET in a fast-paced, team-oriented environment.

The role requires weekday daytime shifts, occasional opening shifts, and some evenings or weekends. You should be energetic, detail-oriented, comfortable with POS systems, and able to thrive in a