Facility Monitor, Community Centres

City of St. Catharines; St. Catharines; On-site; CAD 21,000 - 30,000; Part time

Job summary

City of St. Catharines is seeking a customer-focused front desk assistant for the Community, Recreation and Culture Services Department. You will be the first contact for visitors, answer phones and provide program information.

You will also process memberships, take attendance and assist instructors and volunteers, while maintaining a tidy, safe facility across city locations. The role requires a Grade 12 Diploma, cash handling experience, and strong customer service and communication skills,

Qualifications

• Grade 12 Diploma.
• Proven cash handling experience.
• Experience in a similar environment.
• Strong customer service and communication skills.
• Ability to work in a team with minimal supervision.
• Proficient in Microsoft Office; able to adapt to software.
• Experience with ActiveNet is an asset.

Responsibilities

• Handle all front desk customer interactions, answer phones and greet visitors.
• Assist program instructors, associations and volunteers, process memberships and collect fees.
• Take attendance, enter data, prepare and file forms, and inventory program equipment.
• Monitor facility safety, assist with setup/teardown and keep areas tidy.
• Perform daily front office administration and related duties.

Skills

Customer service

Communication

Teamwork

Stakeholder liaison

Microsoft Office

Cash handling

Education

Grade 12 Diploma

Tools

Microsoft Office Suite

ActiveNet

Job description

About the Role:

TheCommunity, Recreation and CultureServices Department is a leader in the provision and facilitation of recreation, culture and parks services and opportunities. Through responsible resource management, excellence in programming and community partnerships, the Department will strive to enrich the quality of life for all residents by promoting healthy lifestyle choices, showcasing the City's rich cultural heritage, and offering a variety of high quality recreation and arts experience.

What You'll be Doing:

• Responsible for all customer related interactions in the facility, for example:
  • Answering the phone and greeting visitors upon arrival,
  • Answering questions and providing program information.
• Providing assistance to programinstructors, associations and volunteers, for example:
  • Processing memberships and collecting fees,
  • Taking attendance and entering data,
  • Preparing and ensuring the completion of forms,
  • Organizing and taking an inventory of program equipment.
• Responsible for monitoring facility safety and cleanliness, for example:
  • Assisting with kitchen and room setup and take down
  • Cleaning the facility to ensure it is tidy and that adequate supplies are available to guests
  • Reporting problems and unusual occurrences to supervisors
• Responsible for the daily administration of the front office.
• Perform other related duties as required.

What's Required:

• Grade 12 Diploma.
• A demonstrated ability to handle cash, balance deposits, etc.
• Demonstrated experience working in a similar/related environment.
• Well developed customer service and communication skills.
• The ability to work in a team environment, liaison with key internal and external stakeholders and to function effectively with minimal supervision.
• Proficiency in Microsoft Office Suite software programs with the ability to adapt quickly to applicable software.
• Experience with ActiveNet would be considered an asset.
• Availability to work flexible hours (ie. Working shifts for a 7 day operation, overtime etc.).
• Able to work at various locations across the city.
• Ability to meet the physical requirements of the job.
• Ability to lift up to thirty (30) lbs.
• Current First Aid and CPR, level C with defibrillation certificates.
• A clear Police Record Check with Vulnerable Sector Screening.