Lead, Services and Programs (Ticket/Rental Supervisor)

City of Greater Sudbury; Greater Sudbury; On-site; CAD 26,000 - 30,000; Part time

Job summary

The City of Greater Sudbury is seeking part-time staff to assist in the delivery and operation of recreational programs at Adanac Ski Hill and other sites. Positions require supervision of staff, customer service excellence, and adherence to safety and cash handling procedures.

Qualifications include a secondary school education and CPR/First Aid certification; 1–2 years of related experience is preferred, with flexibility to work evenings and weekends.

Qualifications

• Secondary school completion required; CPR and First Aid certificates required.
• 1–2 years of related experience in recreation or customer service.
• Experience with cash handling and ticket sales systems is an asset.

Responsibilities

• Oversee operation and staff of assigned program area.
• Support and lead program staff across sites.
• Assist administrative details for effective program management.
• Ensure efficient service delivery as required.
• Assist in staff recruitment, scheduling, training, evaluation.
• Maintain materials and equipment on site; ensure cleaning.
• Prepare reports and maintain program records.
• Adhere to procedures and cash handling policies.
• Develop knowledge of CGS Safety Manual and provincial laws.
• Perform other related duties as required.

Skills

Organizational skills

Interpersonal skills

Communication skills

Customer service

Independence

Education

Secondary School

CPR and First Aid Certificate

Tools

Ticket Sales System

Cash Handling System

Job description

Job Description

Section

Recreation Services

Division

Parks and Recreation Services

Department

Community Services

Initial Reporting Location

Adanac Ski Hill

Job Status

Contract part time positions

Estimated Probable Duration

October 31, 2026 to March 26, 2027 (weather permitting)

Number of Vacancies

3

Union Affiliation

Non union

Hours of Work

Up to 48 hours bi-weekly

Shift Work Required

Yes

Range of Pay

Group 4 - $19.19 to $22.46 per hour

The start date will follow the selection process.

A vulnerable sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your vulnerable sector check with your application.

Main Function

To assist in the delivery and efficient operation of the designated program or services.

Characteristic

Under the general supervision of the Co-ordinator of Events and Administration or the Recreation Co-ordinator.

Duties

• Oversee the operation and staff of an assigned program or service area, including assisting in the supervision of the activities and behaviour of the public to ensure that all participants abide by the rules and regulations of the program or services.
• Provide support and leadership to all program staff at all sites of the program or service.
• Assist in the administrative details of the program organization to ensure effective program management and customer service.
• Assist service or program staff in the efficient delivery of services as required.
• Assist in staff recruitment, scheduling, training and evaluation of service or program staff as directed.
• Maintain and protect the Section’s materials and equipment on site. Ensure the proper cleaning of the assigned service or program area.
• Prepare reports and maintain ongoing program records, as required.
• Assist in ensuring staff adherence to job procedures and operational policies, including the proper cash handling procedures as required.
• Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
• Perform other related duties as required.

Note: The above duties are representative of a typical position and are not to be construed as all inclusive.

Qualifications

Education and Training

• Successful completion of Secondary School (Grade X) Education.
• Must hold current CPR and First Aid Certificate for designated programs/services.

Experience

• One (1) year up to and including (2) years of related experience.
• For Ticket Sales and Cashier - Experience with handling cash, balancing reports and Ticket Sales system an asset.
• For Ski Hills - Tuning and adjusting ski and snowboard equipment.

Knowledge Of

• Best practices within program or service area.
• For Leisure Programs - Creative and recreational activities related to program or service.
• For Ticket Sales, Concession and Cashier services - advanced mathematical and computer skills.

Abilities To

• Demonstrate excellent organizational skills.
• Demonstrate ability to deal with a variety of user groups.
• Demonstrate effective interpersonal and communications skills when dealing with the general public and staff.
• Motivate and supervise Staff.
• Understand and meet the needs of customers.
• Deal with the public in a courteous and effective manner.
• Work and act independently and use initiative when required.
• Work evenings and weekends if applicable.

Personal Suitability

• Mental and physical fitness to perform essential job functions.

Language

• Excellent use of English; verbally and in writing.
• French verbal skills an asset.

Other Requirements

• Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record will be considered an asset.
• Provide, at own cost, a Vulnerable Sector Check for designated positions.

Competencies: (click to view)

Competency Library - Level 1 Proficiency

This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.

Development opportunity range of pay: $19.11 to $20.35 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.

Live outside Canada or new to Canada?

The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us

For technical difficulties, issues, questions or accommodations with an application made online email [e-mail]