Guest Services Representative

Town of Peace River; Peace River; Hybrid; CAD 21,000 - 31,000; Part time

Job summary

The Town of Peace River invites applications for a casual Guest Services Representative at the Baytex Energy Centre. You will greet guests, assist with inquiries, process admissions and memberships, and maintain a friendly, safe environment.

This role primarily covers evenings, weekends, holidays, and occasional day shifts, with no guaranteed hours. A positive, guest-focused attitude and ability to work with minimal supervision are essential.

Qualifications

• Must work effectively and efficiently with others and alone with little or no supervision.
• Be punctual, self-motivated, communicate openly, and take direction well.
• Ability to respond to public inquiries in a calm and friendly manner.
• Ability to set priorities and balance several tasks at the same time.
• Advanced computer software application skills and hands on knowledge of computer programs (Office, Excel, Publisher, Email, Internet).
• Proficient with a variety of office equipment and tasks including but not limited to; phone systems, printers, fax/copier, point of sale and filing.
• Ability to lift up to 30 lbs.
• Minimum Age 16 years of age.
• Current First Aid/ CPR.
• Valid Driver’s License.
• R.C.M.P Criminal Record Check; and,
• Current Drivers Abstract.

Responsibilities

• Greet and assist guests with inquiries about facility services, programs, and events.
• Handle admissions, membership sales, program registrations, and other transactions using the point-of-sale system.
• Ensure accuracy in cash handling and payment processing.
• Monitor entry points, check-in guests, and ensure patrons follow facility policies.
• Set up and take down of equipment in the field house.
• Address guest concerns and escalate issues to management when necessary.
• Monitor the facility for safety hazards and report maintenance issues.

Skills

Punctuality

Self-motivation

Public inquiries

Prioritization

Office software

Office equipment

Lift up to 30 lbs

First Aid/ CPR

Driver's License

Criminal Record Check

Driver's Abstract

Tools

Office

Excel

Publisher

Email

Internet

Job description

Whether it’s sports, fitness, or epic events, the Baytex Energy Centre is the go-to spot for everything fun and active in town. If you’re passionate about people, and want to be part of something that matters, this is the place for you!

As a Guest Services Representative, you’ll be the friendly face and go-to person for everyone who walks through our doors. From welcoming new visitors to helping regulars find their groove, you’ll play a key role in making sure every guest’s experience is top-notch. This position will primarily work evenings, weekends and holidays.

What You’ll Do:

• Customer Service: Greet and assist guests with inquiries about facility services, programs, and events. Provide accurate information and directions within the multiplex.
• Transaction Processing: Handle admissions, membership sales, program registrations, and other transactions using our point-of-sale system. Ensure accuracy in cash handling and payment processing.
• Facility Access: Monitor entry points, check-in guests, and ensure that all patrons adhere to facility policies and guidelines.
• Set Up and Take Down: Set up and Take Down of equipment in the field house.
• Issue Resolution: Address guest concerns and complaints in a professional and courteous manner. Escalate issues to management when necessary.
• Safety and Cleanliness: Monitor the facility for safety hazards, report maintenance issues, and assist in maintaining a clean and welcoming environment

Qualifications:

• Must work effectively and efficiently with others and alone with little or no supervision;
• Be punctual, self-motivated, communicate openly, and take direction well;
• Ability to respond to public inquiries in a calm and friendly manner;
• Ability to set priorities and balance several tasks at the same time;
• Advanced computer software application skills and hands on knowledge of computer programs (Office, Excel, Publisher, Email, Internet);
• Proficient with a variety of office equipment and tasks including but not limited to; phone systems, printers, fax/copier, point of sale and filing;
• Ability to lift up to 30 lbs;
• Minimum Age 16 years of age;
• Current First Aid/ CPR;
• Valid Driver’s License;
• R.C.M.P Criminal Record Check; and,
• Current Drivers Abstract.

Casual Employment

Wage: $18.89 per hour

Hours:

This position will work on a casual basis during evenings, weekends, holidays and the occasional day shift (if available). Hours are not guaranteed.

Closing Date:

Open until a suitable candidate is found.

The Town of Peace River welcomes diversity in the workplace and encourages applications from all qualified candidates. Complete job descriptions are available upon request.

We thank all participants for their interest; however, only those who are selected for an interview will be contacted.