Employee Experience Coordinator

Panorama Resort; Panorama Mountain Village; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Free Panorama Season Pass

Discounts on food, retail, and lodging

Fun team events & activities

Growth opportunities

Job summary

Panorama Mountain Village is seeking an Employee Experience Coordinator to enhance the workplace culture, manage staff housing, payroll support, rewards, and events. You will be the friendly face driving an engaging employee experience in a busy mountain resort environment.

Responsibilities include housing management, onboarding support, payroll entries, and organizing staff events. A people-first mindset, attention to detail, and ability to multitask in a fast-paced setting are essential.

Qualifications

• Post-secondary schooling preferred.
• People-first mindset and customer service focus.
• Excellent attention to detail and organizational skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Experience in housing, payroll support, or events is a plus.

Responsibilities

• Oversee employee housing operations and budgeting.
• Coordinate housing assignments and maintenance tracking.
• Support payroll entries and onboarding processes.
• Plan and host employee events to foster team culture.
• Manage internal communications and job boards.
• Assist recruitment and recognition programs.
• Maintain Dayforce Hub updates and employee records.
• Organize annual housing inventories and inspections.

Skills

Customer service

Multitasking

Organizational skills

Microsoft Excel

SharePoint

Outlook

Word

Education

Post-secondary education

Tools

Microsoft Excel

Word

SharePoint

Outlook

Job description

Panorama Mountain Village, 2030 SUMMIT DRIVE, PANORAMA, British Columbia, Canada

Job Description

Make an Impact Where It Matters!

At Panorama Mountain Resort, our people are the heart of everything we do. As our Employee Experience Coordinator, you’ll play a key role in fostering a workplace culture that is welcoming, supportive, and fun! From managing staff housing to payroll support, rewards and recognition, and event planning—you’ll be the friendly face and driving force behind an awesome employee experience.

If you love creating a positive environment, thrive in a fast-paced setting, and enjoy helping people feel at home, this role is for you!

What You’ll Be Doing:

Employee Housing:

• Conduct housing orientations and manage financial details for new employees.
• Assign rooms, distribute keys, and ensure a great roommate match.
• Submit and track maintenance issues promptly.
• Work closely with Safety services for a safe and enjoyable living space.
• Track housing budgets and financials.
• Conduct weekly inspections ensuring common areas and living quarters are in a presentable state.
• Order cleaning and other housing supplies as necessary.
• Organize deep cleans in the spring and fall of each year, ready for new incoming employees.
• Biannual inventory checks of supplied kitchenware.
• Perform exit checks of housing units and process damage deposit returns in a timely manner.

Employee Experience & Culture:

• Be the first point of contact for staff inquiries—housing, events, perks, and more!
• Create employee distribution lists at the start of each core operating season ensuring employees are kept up to date on everything employee related.
• Issue employee passes as required, ensuring waiver compliance is adhered to.
• Organize and host fun employee events that bring our team together.
• Support the Employee Experience team with recruitment, rewards, and recognition programs.
• Manage our internal job boards and social media pages to keep staff in the loop.
• Update Dayforce Hub, our internal information portal, to keep employees informed and engaged.
• Organize employee ski trips to other resorts throughout the season.
• Distribute reciprocal ski pass letters and administer the Pano Points recognition program.

Payroll & Benefits Support:

• Assist with payroll system entries (new employees, updates, terminations, banking info, etc.).
• Help new employees with Onboarding.
• Keep employee files organized and up to date.
• Reconcile budgets and accounts for the Employee Experience department.

Experience/Requirements:

• This is a year-round role.
• Post-secondary schooling preferred.
• A people-first mindset—you genuinely enjoy helping others!
• Excellent attention to detail and organizational skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Customer service or conflict resolution experience is a plus.
• Employee housing or property management experience is an asset.
• Proficiency in Microsoft Excel, Word, Sharepoint & Outlook .
• During our core winter operating season this position will work a Tues-Sat schedule.
• A great sense of humor—because we like to have fun while we work!

Why Join the Panorama Family?

• Free Panorama Season Pass for you—plus discounts for your friends & family!
• Discounts on food, retail, and lodging at Panorama.
• Fun team events & activities throughout the year.
• Opportunities for growth—we love to promote from within!
• A stunning mountain environment to call your office.

Panorama Mountain Village, 2030 SUMMIT DRIVE, PANORAMA, British Columbia, Canada