Ticket Window Agent - Winter 2026/27

Sunshine Village Corporation; Banff; Hybrid; CAD 15,000 - 21,000; Part time

Benefits offered by this job

Free staff pass

Ski & Ride discounts

Wellness discounts

Exclusive deals

And much more

Job summary

Sunshine Village Corporation is seeking a part-time Ticket Windows Agent in Banff, Canada. The role focuses on delivering an exceptional guest experience through ticket sales and inquiries, with responsibilities spanning guest services, cash handling, and various administrative tasks in a high-visibility setting.

Ideal candidates will have prior guest service and cash handling experience, strong communication skills, and the ability to work a flexible schedule including weekends, holidays, and

Qualifications

• Previous guest service experience preferred.
• Cash handling experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Assist guests with ticket and pass sales.
• Work in a fast-paced, high-volume environment while maintaining professionalism.
• Accurately complete daily cash outs and be accountable for variances.
• Administer release of liability/waiver in accordance with policies.
• Perform administrative tasks such as filing, lost and found, and general office duties.

Skills

Guest service

Cash handling

Customer communication

Microsoft Office

Tools

Microsoft Excel

Outlook

Job description

Posted Sunday, September 6, 2026 at 8:00 AM

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

Description:

Ticket Windows Agents are in a highly visible role, delivering an exceptional experience to guests and team members when responding to all inquiries at Sunshine Village. Agents possess a fun, friendly and professional attitude, building relationship and making everyone feel welcome. They support effective day-to-day operations in both Guest Services and Ticket Windows.

Ticket Windows Agents report to the Guest Services Supervisor and Assistant Supervisor, working frequently with Accounting, Security, and all departments located at the base area of the Resort.

Essential Functions:

• Assisting guests with ticket and pass sales via a thorough and complete understanding of products and offerings.
• Working in a fast-paced, high-volume, ever-changing environment and approaching challenging situations in a friendly and professional manner, working to resolve issues with guest experience and company policy in mind.
• Accurately completing daily cash outs, being accountable for any variances.
• Administering release of liability/waiver documentation in accordance with company policies and procedures.
• Completing a variety of administrative tasks, including filing, organizing lost and found, and general office cleaning.

Experience/Requirements:

• Previous guest service and cash handling experience is preferred.
• Able to work in a confidential capacity.
• Experience with Microsoft Office suite of products (word, excel, outlook, etc.), is required, and working knowledge of additional computer systems is preferred.
• Strong verbal and written communication skills and excellent telephone manner.
• Must be willing and available to work a flexible schedule (weekends, holidays, and overtime over opening, Christmas and peak season periods).

Additional Considerations:

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• This role must maintain a high standard of professional conduct at all times.
• This role handles cash, and sensitive, confidential information.
• Ticket window agents work 25 hours in a week and more during peak periods.
• This is primarily an indoor role, but outdoor travel occurs, and both preparedness and the ability to move around in a remote, alpine environment is required. Some indoor uniform pieces are provided.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook and Policy Manual, and the Alberta Employment Standards Code.

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Wellness – Discounted fitness passes, yoga, onsite support & professional support
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!