Guest Services Associate

Owen Sound; Burlington; On-site; CAD 22,000 - 28,000; Part time

Job summary

Courtyard by Marriott Burlington is seeking energetic part-time Guest Services Associates to welcome guests and set a positive tone for every stay. You will deliver courteous service, manage front desk tasks, and assist with reservations and check-ins in a fast-paced hotel environment.

The role requires a passion for guest experiences, excellent communication, and the ability to work evenings, weekends, and holidays.

Qualifications

• Passion for delivering exceptional customer service and creating positive guest experiences.
• Previous experience in a customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems and ability to learn new software quickly.
• Strong problem-solving abilities and proactive guest support.
• Ability to work part-time including evenings, weekends and holidays.
• Collaborative spirit and team-oriented mindset.

Responsibilities

• Proactively ensure guest satisfaction with pleasant, courteous, and professional service.
• Sell, upsell, and cross-sell rooms and services to drive revenue.
• Manage front office operations including reception, reservations, and check-in/check-out.
• Register arriving guests in compliance with policies.
• Operate front office systems, post charges and balance shift totals.
• Maintain cashier float and handle currency exchange and deposits.
• Coordinate with other departments to manage room status changes.
• Address guest requests with professionalism and urgency.
• Uphold Marriott brand standards and safety policies.

Skills

Customer service

Hospitality experience

Communication

Front office systems

Problem solving

Teamwork

Flexible hours

Job description

At Courtyard by Marriott Burlington, we believe in creating memorable experiences, one guest at a time. Opened in December 2018, our modern hotel boasts 135 guestrooms, flexible meeting spaces, and excellent amenities like an indoor saltwater pool and on-site Bistro. We are seeking energetic Part-Time Guest Services Associates to be the welcoming face of our establishment, setting the tone for every guest's stay. Your warm personality and dedication will directly shape how our guests perceive their experience with us, making this role pivotal to our success and reputation.

Key Responsibilities:

• Proactively ensure guest satisfaction by delivering pleasant, courteous, and professional service, promptly addressing all inquiries and resolving issues.
• Drive hotel revenue by effectively selling, upselling, and cross-selling rooms and services, converting prospective clients into valued guests.
• Expertly manage all front office operations, including reception, guest accounting, reservations, telephone services, and efficient guest check-in/check-out, adhering to hotel policies.
• Accurately register all arriving guests, ensuring compliance with credit and identification policies.
• Operate front office computer systems, accurately posting guest charges and payments, and balancing shift totals.
• Maintain and reconcile a cashier float, providing currency exchange and preparing cash deposits.
• Collaborate seamlessly with other departments to manage room status changes (early check-ins, late check-outs, etc.) and optimize guest flow.
• Proactively address and resolve guest requests or issues with professionalism and urgency.
• Uphold all Marriott brand standards, as well as Courtyard by Marriott's safety and emergency policies and procedures.

Requirements & Qualifications:

• A genuine passion for delivering exceptional customer service and creating positive guest experiences.
• Previous experience in a customer-facing role, preferably within hospitality or a similar service industry.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Proficiency in computer systems and the ability to learn new software quickly.
• Strong problem-solving abilities and a proactive approach to guest needs.
• Ability to work part-time hours, including evenings, weekends, and holidays as required.
• A collaborative spirit, eager to contribute to a supportive team environment.