Guest Service Representative - Front Desk - Homewood Suites, Dover

Lafrance Hospitality; Dover; Presencial; CAD 33.000 - 37.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

DailyPay

Brand Hotel Room Discounts

Company Wide Hotel Room Discount

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

401K Matching

Descripción de la vacante

Homewood Suites in Dover, NH is seeking a friendly, guest-focused Front Desk Attendant for a part-time role. You will greet guests, handle check-ins/check-outs, and assist with requests while maintaining a warm, professional demeanor throughout shifts.

The position requires weekend availability with shifts from 7AM–3PM and 3PM–11PM. DailyPay and room-discount perks are offered, along with opportunities for growth and training.

Formación

• Customer service experience or strong interpersonal skills.
• Reliability and punctuality for scheduled shifts.

Responsabilidades

• Maintain a warm, welcoming, and professional demeanor when interacting with guests.
• Check guests in and out, process payments, note and fulfill special requests, and record accurate information.
• Answer phone with a professional and helpful tone.
• Post charges and settle guest accounts following hotel procedures.
• Address and resolve guest issues to enhance satisfaction.
• Be familiar with emergency procedures and hotel policies.

Conocimientos

Customer Service

Reliability

Descripción del empleo

We are delighted to announce a fantastic opportunity at the Homewood Suites hotel located in Dover, NH! We are currently searching for a charismatic and customer-oriented Part -Time Front Desk Attendant.

Hurry and join our exceptional team at the Homewood Suites as a Front Desk Attendant! Get ready for a wonderful work environment where you will be surrounded by friendly colleagues and have plenty of opportunities for cross-training, career growth, and mentorship. As a valued Hilton team member, you will also enjoy incredible discounts on hotel rooms for yourself and your family. Plus, we offer exciting Company-wide incentives throughout the year!

That's not all - we have even more perks for you! With DailyPay, you can get paid any day you choose. And, if you refer someone after you join our team, you can earn up to $500!

If you are an ambitious and guest-focused candidate with some weekend availability, we encourage you to apply for this Front Desk Attendant position. A friendly and welcoming personality is exactly what we need to ensure our guests have an exceptional experience at the Courtyard by Marriott. This is a golden opportunity for you to enhance your professional skills and unleash your potential!

Pay: $17- $19 Per Hour

Shift: 7AM- 3PM & 3PM- 11PM

Schedule: Must have Weekend Availability

Job Type: Part- Time

Responsibilities:

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Keywords: Hotel, Hospitality, customer service, front desk, agent

• Customer Service Experience

• Hotel Experience is a plus but NOT required

• Reliability

• DailyPay - Get Paid Any Day!
• Brand Hotel Room Discounts
• Company Wide Hotel Room Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training
• 401K Matching