Part-Time Guest Experience Specialist

Owen Sound; Burlington; On-site; CAD 22,000 - 28,000; Part time

Job summary

Courtyard by Marriott Burlington is seeking energetic part-time Guest Services Associates to welcome guests and set a positive tone for every stay. You will deliver courteous service, manage front desk tasks, and assist with reservations and check-ins in a fast-paced hotel environment.

The role requires a passion for guest experiences, excellent communication, and the ability to work evenings, weekends, and holidays.

Qualifications

• Passion for delivering exceptional customer service and creating positive guest experiences.
• Previous experience in a customer-facing role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Proficiency with computer systems and ability to learn new software quickly.
• Strong problem-solving abilities and proactive guest support.
• Ability to work part-time including evenings, weekends and holidays.
• Collaborative spirit and team-oriented mindset.

Responsibilities

• Proactively ensure guest satisfaction with pleasant, courteous, and professional service.
• Sell, upsell, and cross-sell rooms and services to drive revenue.
• Manage front office operations including reception, reservations, and check-in/check-out.
• Register arriving guests in compliance with policies.
• Operate front office systems, post charges and balance shift totals.
• Maintain cashier float and handle currency exchange and deposits.
• Coordinate with other departments to manage room status changes.
• Address guest requests with professionalism and urgency.
• Uphold Marriott brand standards and safety policies.

Skills

Customer service

Hospitality experience

Communication

Front office systems

Problem solving

Teamwork

Flexible hours

Job description

Courtyard by Marriott Burlington is seeking energetic part-time Guest Services Associates to welcome guests and set a positive tone for every stay. You will deliver courteous service, manage front desk tasks, and assist with reservations and check-ins in a fast-paced hotel environment.

The role requires a passion for guest experiences, excellent communication, and the ability to work evenings, weekends, and holidays.