Guest Services - Front Desk Attendant - TownePlace Suites, Westport, MA

Lafrance Hospitality; Westport; On-site; CAD 22,000 - 25,000; Part time

Benefits offered by this job

401K Matching

Brand Wide Travel Discounts

Company Wide Travel Discount Program

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

Job summary

TownePlace Suites by Marriott, Westport, is seeking a Guest Service focused Front Desk Attendant through Lafrance Hospitality. You will be part of a friendly hotel team, with opportunities for cross-training, growth, and mentorship, plus staff discounts.

Pay ranges from $16 to $18 per hour with part-time shifts (3-11PM), weekend availability required. DailyPay and referral incentives are offered to eligible team members.

Qualifications

• Customer service experience preferred.
• Weekend availability strongly preferred.
• Hotel front desk or Marriott experience is a plus but not required.

Responsibilities

• Maintain a warm, welcoming and professional demeanor with all guests.
• Check guests in and out, ensure payment is received, and record special requests.
• Answer the phone in a professional, helpful manner.
• Post charges and settle guest accounts accurately.
• Address guest issues to increase satisfaction and resolve problems.
• Be familiar with emergency procedures and hotel policies.
• Be punctual for scheduled shifts.

Skills

Guest Service

Customer Service

Attention to detail

Teamwork

Professionalism

Job description

We are looking for the next team player to join us as a Guest Service focused Front Desk Attendant at TownePlace Suites by Marriott, Westport.

At our hotel you'll have a great work environment surrounded by friendly coworkers and have opportunities for cross training, career growth and mentorship. As a Marriott Team member you'll receive amazing discounts on hotel rooms for both you & your family to enjoy. In addition we run Company wide incentives both year round & seasonal for all staff.

If you are a self-motivated, guest-focused candidate with some weekend availability apply for this Front Desk Attendant position. A friendly & welcoming personality is exactly what is needed to be successful as a Front Desk Attendant here at the TownePlace Suites. This is an exciting opportunity if you are interested in developing your professional skills.

Take advantage of our remarkableDailyPayfeature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding$500!

Pay: $16 - $18 Per Hour

Shift: Part time

Schedule: 3-11PM Shifts, 2-3 shifts a week, will need to have weekend availability

Responsibilities:

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Keywords: Hotel, Hospitality, customer service, front desk

• Customer Service Experience
• Hotel Marriott Experience is a plus but NOT required
• Attention to detail
• Reliability
• Able to work alone and as a team

• 401K Matching
• Brand Wide Travel Discounts
• Company Wide Travel Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training