Guest Services Ambassador I (Part Time)

Vernon; Vernon; On-site; CAD 34,000 - 48,000; Part time

Job summary

City of Vernon is seeking a part‑time Guest Services Ambassador I to support front desk operations at Recreation Facilities. The role includes cashier duties, clerical tasks, and reception work under limited supervision.

Duties include processing admissions and retail items in the POS, handling cash, balancing drawers, applying correct fees or memberships, and assisting with Lost & Found. Proficiency with MS Office is advantageous.

Qualifications

• Minimum 6 months cash handling experience, including receiving money, making change and issuing receipts.
• Combination of related education and experience may be considered.
• Ability to exercise courtesy, tact and diplomacy with the public and city personnel.

Responsibilities

• Provide superior guest services with enthusiasm and professionalism.
• Process admissions and retail items in the POS system.
• Receive payments in all approved forms and balance cash receipts.
• Ensure correct fees and memberships are applied.
• Operate standard office equipment and a two‑way radio.
• Monitor surveillance as required and assist with emergencies.
• Organize Front Desk area including Lost & Found.
• Enter facility statistics accurately.
• Back‑up duties during emergencies as needed.

Skills

Customer service

Courteous & diplomatic

Office procedures

MS Office (Access/Excel/Outlook/Word)

Tools

Microsoft Office Suite

XPlor Recreation software

Job description

Guest Services Ambassador I (Part Time)### Guest Services Ambassador I (Part Time)Apply: Active Living Centre: Part time: Posted 7 Days Ago: End Date: November 4, 2026 (7 days left to apply): JR-2026-289**Application Closing Date:**Nov 4, 2026*Note: Posting comes off at 12:00am on the closing date, with the competition closing at 11:59pm the day prior.***Salary Range:**$29.63 - $29.63# **Four (4) positions available.** # **4hours guaranteed weekly.** Reporting to the Coordinator, Guest Services, this position provides cashier duties, clerical, typing, and reception work under limited supervision, at the Recreation Facilities. This position also performs a variety of clerical work supporting a variety of functions while upholding the City of Vernon’s core values. **Duties include:** * Provides superior guest services experiences with enthusiasm, creativity and flexibility in delivering quality programs & services.* Processes daily admissions and retail items in the Point of Sale (POS) system.* Receives payment in all approved forms.* Checks and balances cash receipts, balances cash drawer, and completes daily cash outs.* Ensures guests accessing the facility have appropriate fees and charges applied or a valid membership.* Operates standard office equipment including the use of a two-way radio.* Observes video surveillance equipment and responds according to established procedures.* Monitor inventoried resale items.* Collects and completes data entry of facility statistics.* Organizes Front Desk area including Lost & Found.* Provides back-up during an emergency by calling for assistance or helping with evacuations as necessary.* Performs other duties as required.* All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties. **Required Education and Experience:** * Minimum 6 months experience in cash handling methods including receiving money, making correct change, and issuing receipts.* A combination of related education and experience may be considered. **Required Knowledge, Skills and Abilities:** * Ability to exercise courtesy, tact, and diplomacy in dealing with the public and with other city personnel.* Thorough knowledge of office practices and procedures.* Demonstrated knowledge in the use of office equipment.* Basic knowledge of all applications of the Microsoft Office Suite including but not limited to, Access, Excel, Outlook, and Word.* Proven clerical ability.* Ability to work irregular hours that meets the needs of the business is required; flexible and/or consistent scheduling may be available.* Ability to obtain and maintain acceptable Police Information Check with the Vulnerable Sector Check. **Preferred Knowledge, Skills and Abilities:** * Basic knowledge of XPlor Recreation software.* Previous experience working in a Recreation environment. **To Apply:**Please submit your resume, quoting the appropriate competition online at vernon.ca/careers by selecting “apply” and creating a candidate profile. Internal applicants are asked to apply using their worker profile. The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted.**We appreciate all applications; however, only those selected for an interview will be contacted**.*Please note that we are unable to accept phone calls regarding application status.***Employees must submit applications through worker profiles. If you are experiencing difficulty, please ask your manager for assistance.**