Guest Services Ambassador I

CivicInfo BC; Vernon; On-site; CAD 34,000 - 48,000; Part time

Job summary

City of Vernon invites applications for a Guest Services Ambassador I (Part Time) at the Active Living Centre. Four positions available with four hours guaranteed weekly, reporting to the Coordinator, Guest Services.

The role provides cashier, clerical, typing and reception duties, ensuring correct fees and memberships, operating POS and office equipment, and supporting emergency procedures as needed.

Qualifications

• Minimum 6 months cash handling experience with receipts and change.
• Combination of related education and experience may be considered.
• Ability to exercise courtesy, tact and diplomacy with the public.
• Knowledge of Microsoft Office (Access, Excel, Outlook, Word).
• Flexible scheduling and ability to obtain Police Information Check.

Responsibilities

• Process daily admissions and retail items in the POS system.
• Receive payments and balance cash drawers daily.
• Ensure proper fees/memberships are applied for guests.
• Operate standard office equipment and two-way radio.
• Assist with Lost & Found and front desk organization.
• Support emergency procedures and evacuations when needed.

Skills

Courtesy and diplomacy

Office practices

Office equipment

MS Office suite

Clerical ability

Flexible scheduling

Police information check

Education

Related education or experience

Tools

XPlor Recreation software

POS system

Job description

Job Requisition: JR-2026-289 Guest Services Ambassador I (Part Time) (Open)

Job Family: CUPE

Start Date: 2026-10-20

End Date: 2026-11-04

Primary Posting: No

External Posting URL:

Application Closing Date: Nov 4, 2026

Note: Posting comes off at 12:00am on the closing date, with the competition closing at 11:59pm the day prior.

Salary Range: $29.63

Four (4) positions available.

4hours guaranteed weekly.

Reporting to the Coordinator, Guest Services, this position provides cashier duties, clerical, typing, and reception work under limited supervision, at the Recreation Facilities. This position also performs a variety of clerical work supporting a variety of functions while upholding the City of Vernon’s core values.

• Provides superior guest services experiences with enthusiasm, creativity and flexibility in delivering quality programs & services.
• Processes daily admissions and retail items in the Point of Sale (POS) system.
• Receives payment in all approved forms.
• Checks and balances cash receipts, balances cash drawer, and completes daily cash outs.
• Ensures guests accessing the facility have appropriate fees and charges applied or a valid membership.
• Operates standard office equipment including the use of a two-way radio.
• Observes video surveillance equipment and responds according to established procedures.
• Collects and completes data entry of facility statistics.
• Organizes Front Desk area including Lost & Found.
• Provides back-up during an emergency by calling for assistance or helping with evacuations as necessary.
• Performs other duties as required.
• All persons employed by the City of Vernon will be required to assist the City in providing emergency services. Duties assigned during an emergency may differ from regular duties.

Required Education and Experience:

• Minimum 6 months experience in cash handling methods including receiving money, making correct change, and issuing receipts.
• A combination of related education and experience may be considered.

Required Knowledge, Skills and Abilities:

• Ability to exercise courtesy, tact, and diplomacy in dealing with the public and with other city personnel.
• Thorough knowledge of office practices and procedures.
• Demonstrated knowledge in the use of office equipment.
• Basic knowledge of all applications of the Microsoft Office Suite including but not limited to, Access, Excel, Outlook, and Word.
• Proven clerical ability.
• Ability to work irregular hours that meets the needs of the business is required; flexible and/or consistent scheduling may be available.
• Ability to obtain and maintain acceptable Police Information Check with the Vulnerable Sector Check.

Preferred Knowledge, Skills and Abilities:

• Basic knowledge of XPlor Recreation software.
• Previous experience working in a Recreation environment.

Worker Sub-Type: Permanent

Location: Active Living Centre

Time Type: Part time

Supervisory Organization: Guest Services Team