HR Services Manager

Vernon; Vernon; On-site; CAD 115,000 - 135,000; Full time

Job summary

The City of Vernon seeks an experienced HR Services Manager to lead day-to-day HR operations and advise leaders on employee relations, performance management and policy development. You will guide labour relations, investigations and collective agreement administration while driving workforce planning and engagement initiatives.

You will lead a team of HR professionals, manage budgets and partner with leaders to foster a respectful, inclusive workplace aligned with City policies and values.

Qualifications

• A degree or diploma in Human Resources, Business Administration or a related discipline.
• A Chartered Professional Human Resources (CPHR) designation.
• Five years of progressively responsible HR Services experience, including at least three years of management or supervisory experience.
• Experience advising leaders on employee and labour relations, investigations and performance management.
• Experience developing, reviewing and implementing HR policies and programs.
• Strong knowledge of employment legislation and HR best practices.
• Excellent communication and conflict-resolution skills.

Responsibilities

• Lead and oversee day-to-day HR Services across the organization.
• Provide advice and coaching to leaders on employee relations and performance management.
• Lead labour relations activities including investigations and collective agreement administration.
• Develop and implement HR Services policies and programs.
• Support workforce planning, talent management and employee engagement.
• Provide leadership to HR Services staff and manage budgeting.

Skills

Communication skills

Relationship-building

Problem-solving

Conflict-resolution

Project management

HRIS/HCM systems

Workday

Education

Degree or diploma in HR / Business Administration

CPHR designation

Tools

Workday

Job description

HR Services Manager### HR Services ManagerApply: City Hall Building: Full time: Posted 6 Days Ago: End Date: November 20, 2026 (16 days left to apply): JR-2026-299**Application Closing Date:**Nov 20, 2026*Note: Posting comes off at 12:00am on the closing date, with the competition closing at 11:59pm the day prior.***Salary Range:**$115,112.13 - $135,425.30 The City of Vernon is looking for an experienced and collaborative HR Services Manager to join our team. Reporting to the Interim Director, HR Services, the HR Services Manager provides leadership and oversight of day-to-day HR Services and supports the organization in attracting, developing and retaining a skilled and engaged workforce. This role is a key partner to leaders across the organization, providing practical, timely and solutions-focused advice while ensuring responsive, high-quality service to stakeholders.**What You’ll Do:** * Lead and support the delivery of day-to-day HR Services across the organization.* Provide advice and coaching to leaders on employee and labour relations, performance management, workplace matters, policy and HR Services practices.* Lead and support labour and employee relations activities, including investigations, grievance management and collective agreement administration.* Develop, review and implement HR Services policies, procedures and programs that support organizational priorities, promote consistent practices and ensure legislative compliance.* Support workforce planning, organizational change, talent management and employee engagement initiatives.* Provide leadership, coaching and direction to HR Services staff, fostering accountability, collaboration and a high-performing, service-focused team.* Support HR Services budgeting, including monitoring expenditures and identifying opportunities to improve efficiency and value.* Identify opportunities to improve HR Services processes, systems, automation and service delivery.* Build strong partnerships with leaders, employees and stakeholders, delivering responsive, customer-focused HR Services.* Partner with leaders and employees to promote a respectful, inclusive and positive workplace culture.* Support the Interim Director, HR Services with strategic initiatives, organizational projects and emerging people priorities.* Ensure practices are consistent, legislatively compliant and aligned with City policies and values. **What You Bring:** * A degree or diploma in Human Resources, Business Administration or a related discipline.* A Chartered Professional Human Resources (CPHR) designation.* Five years of progressively responsible HR Services experience, including at least three years of management or supervisory experience leading, coaching or developing staff.* Experience providing HR Service advice to leaders and managing complex employee and labour relations matters, including collective bargaining, investigations, and performance management.* Experience developing, reviewing and implementing policies, procedures and HR Services programs.* Demonstrated financial and business acumen.* Strong knowledge of employment legislation, HR Services best practices and policy development.* Excellent communication, relationship-building, problem-solving and conflict-resolution skills.* A customer-focused approach, with a demonstrated ability to deliver responsive, practical and solutions-oriented service to stakeholders.* Strong project management and HRIS/HCM systems implementation and experience; Workday experience is an asset.* Experience working in a unionized or public-sector environment is an asset.* An equivalent combination of education, training and experience may be considered. **To Apply:**Please submit your resume, quoting the appropriate competition online at vernon.ca/careers by selecting “apply” and creating a candidate profile. Internal applicants are asked to apply using their worker profile. The City of Vernon wishes to thank all applicants; however, only those candidates selected for an interview will be contacted.**We appreciate all applications; however, only those selected for an interview will be contacted**.*Please note that we are unable to accept phone calls regarding application status.***Employees must submit applications through worker profiles. If you are experiencing difficulty, please ask your manager for assistance.**